Technical Support Engineer

Malmö, Boplatsgatan 8; Malmö kommun; On-site; SEK 550,000 - 850,000; Full time

Job summary

ABB in Malmö, Sweden, seeks a Technical Support Manager to lead and coordinate advanced diagnostics, troubleshooting and customer-facing support for ABB Ability System 800xA and Automation Extended. You will work with global teams to diagnose complex issues and ensure reliable operation of mission-critical automation platforms.

You will engage with Product Management, Development and local project teams, translating technical findings into actionable improvements while planning your day with

Qualifications

• Experience in process automation, system service, maintenance or commissioning or a related technical education.
• Knowledge of System 800xA, AC 800M, S800 I/O and Select I/O and technologies like Microsoft platforms, virtualization.
• Knowledge of Ethernet-based communication and Industrial protocols such as OPC UA, MMS, PROFINET, PROFIBUS and Modbus TCP.
• Curiosity and a willingness to learn new tools and technologies over time.
• A collaborative mindset and the ability to take responsibility for your work.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• Support ABB’s front-end organizations in using ABB’s DCS systems ABB Ability System 800xA and Automation Extended evolution with focus on Control, I/O & Communication.
• Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, performing remote diagnostics and reproducing issues in lab.
• Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products.
• Contribute to product supportability by helping shape diagnostic tools, logging mechanisms and technical guides.
• Visit customer sites occasionally to help troubleshoot complex issues or perform system health checks.
• Keep your knowledge up to date, join technical discussions and influence how we work with the flexibility to plan your own day.

Skills

Process automation

System service

Maintenance

Commissioning

Microsoft platforms

Virtualization

OPC UA

PROFINET

Modbus TCP

Swedish

English

Education

Related technical education

Job description

Technical Support Manager

As a Technical Support Engineer, you will take on a central role supporting ABB’s automation platforms used across the Energy, Process and Marine sectors. Your expertise will help keep mission‑critical systems running reliably and efficiently, and you will be a key technical partner to teams across ABB’s global organization.

In your role, you will handle complex technical challenges across the full system lifecycle from design and testing to installation, commissioning and long‑term operation. Your work will involve close day‑to‑day collaboration with local project teams, service engineers, specialists, Product Management and R&D. You will also interact directly with customers, giving you a firsthand understanding of how your work supports real industrial operations.

This is a role for someone who enjoys understanding how things work, finding the root cause of problems and working with others to find solutions. The team is located in Malmö, Sweden.

In this role, you will:

• Support ABB’s front-end organizations in using ABB’s DCS systems ABB Ability™ System 800xA and Automation Extended evolution with focus on Control, I/O & Communication.
• Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, performing remote diagnostics and reproducing issues in lab.
• Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products.
• Contribute to product supportability by helping shape diagnostic tools, logging mechanisms and technical guides.
• Visit customer sites occasionally to help troubleshoot complex issues or perform system health checks.
• Keep your knowledge up to date, join technical discussions and influence how we work with the flexibility to plan your own day.

Your Background

• Experience in process automation, system service, maintenance or commissioning or a related technical education.
• Knowledge of System 800xA, AC 800M, S800 I/O and Select I/O and technologies like Microsoft platforms, virtualization.
• Knowledge of Ethernet-based communication and Industrial protocols such as OPC UA, MMS, PROFINET, PROFIBUS and Modbus TCP.
• Curiosity and a willingness to learn new tools and technologies over time.
• A collaborative mindset and the ability to take responsibility for your work.
• Fluency in Swedish and English, both written and spoken.

What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.