After Sales Technical Specialist

BlackBerry Inc.; Västerås kommun; On-site; SEK 750,000 - 1,000,000; Full time

Job summary

ABB Sweden is seeking an Aftersales Technical Specialist to join a skilled team supporting advanced automation solutions across Energy, Process, and Marine sectors. You will act as a trusted technical partner through the full system lifecycle, collaborating with local project teams, R&D, and product management to resolve complex customer issues worldwide.

Responsibilities include diagnostics, collaboration with cross-functional teams, and enabling support features while occasionally engaging in

Qualifications

• Background in process automation, system servicing, maintenance, or commissioning.
• Familiarity with ABB PA PCP products and technologies like Microsoft platforms, virtualization, network communication, Red Hat OpenShift, and Kubernetes is beneficial.
• Curiosity and drive for digital solutions with self-motivation and a desire to continuously learn.
• Collaborative mindset with the ability to work independently and as part of a team.
• Strong communication skills in Swedish and English; willing to travel domestically and internationally.

Responsibilities

• Customer Support & Diagnostics: Analyze issues, review logs, perform remote diagnostics, and reproduce problems in lab environments.
• Cross-Functional Collaboration: Work with R&D, front-end teams, and end customers to resolve challenges and improve product support.
• Technical Enablement: Contribute to software development by integrating supportability features such as fault tracing tools, guides, and logging mechanisms.
• On- Site Engagements: Occasionally participate in field activities to troubleshoot complex issues and perform system health checks.
• Continuous Growth & Autonomy: Stay updated on product and technology developments while enjoying a flexible role that encourages technical discussions and personal influence over your workday.

Skills

Process automation

System servicing

Maintenance

Commissioning

Problem solving

Customer collaboration

Education

Technical degree

Tools

Microsoft platforms

Virtualization

Network communication

Red Hat OpenShift

Kubernetes

Job description

Your Responsibilities

Step into a key role at the forefront of industrial innovation. As an Aftersales Technical Specialist, you will become part of a highly skilled team of product experts supporting cutting‑edge automation solutions across the Energy, Process, and Marine sectors. Your work will directly contribute to keeping critical systems running smoothly for customers around the world. The position serve as a trusted technical partner to ABB’s global organizations and include ownership of complex customer challenges throughout the entire system lifecycle — from design and testing to installation, commissioning, and long‑term operation. Your daily work will involve close collaboration with ABB’s local project and service teams, as well as specialists, Product Management, and R&D. You will also have opportunities for direct interaction with end customers, giving you a front‑row seat to the real‑world impact of your expertise. If you are driven by problem‑solving, energized by teamwork, and excited to support industry‑leading technology, this role offers a dynamic environment where your technical skills truly matter.

Customer Support & Diagnostics: Assist customers with our products by analyzing issues, reviewing logs, performing remote diagnostics, and reproducing problems in lab environments.

Cross-Functional Collaboration: Work closely with R&D, front‑end teams, and end customers to resolve challenges and improve product support.

Technical Enablement: Contribute to software development by integrating supportability features such as fault tracing tools, guides, and logging mechanisms.

On- Site Engagements: Occasionally participate in field activities to troubleshoot complex issues and perform system health checks.

Continuous Growth & Autonomy: Stay updated on product and technology developments while enjoying a flexible role that encourages technical discussions and personal influence over your workday.

Your Background

• Relevant Experience: Background in process automation, system servicing, maintenance, or commissioning—or a degree in a related technical field.
• Technical Proficiency: Familiarity with ABB PA PCP products and technologies like Microsoft platforms, virtualization, network communication, Red Hat OpenShift, and Kubernetes is beneficial.
• Curiosity & Drive: Strong interest in digital solutions, paired with self‑motivation and a desire to continuously learn new technologies.
• Collaborative Mindset: Proven ability to take ownership and work effectively both independently and within a team.
• Communication & Flexibility: Proficient in Swedish and English, and open to domestic and international travel when needed.

What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

More about us

Join our global team as a Technical Support Specialist, where you will work with cutting‑edge process automation products within the Energy, Process, and Marine industries. This role offers a unique blend of independent work and collaborative problem‑solving, allowing you to influence your workday and engage with a variety of technical challenges.

Contact

Recruiting Manager Fredrik Österlund, [phone], will answer your questions about the position.

Union representatives – Sveriges Ingenjörer: Katarina Myrehed, [phone]; Ledarna: Leif Öhrberg, [phone]; Unionen: Krista Andersson, [phone].

Talent Partner: Anna Nordlund

Eligibility

Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre‑employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.

Application Deadline

Last day to apply is October 4, 2026.

Company Culture

We welcome people from all backgrounds and experiences.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB: Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world.

We care: At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow: We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.