Global Third‑Line IT Support Engineer

Ascom; Göteborgs kommun; On-site; SEK 484,757 - 700,204; Full time

Benefits offered by this job

A global and innovative work environment

Opportunities to work with advanced technology

Collaborative culture focused on knowledge sharing

Job summary

Ascom in Gothenburg is seeking a Global Third Line Support Engineer to provide expert-level support and troubleshoot complex technical incidents. In this role, you will handle escalated cases and collaborate closely with both customers and internal teams to ensure seamless operations.

The ideal candidate will have extensive experience in IT systems, strong analytical skills, and a degree in IT or Engineering. Join Ascom to help deliver data solutions that greatly impact healthcare and other critical sectors.

Qualifications

• Strong knowledge of Windows Server environments and enterprise networks.
• Experience in troubleshooting complex IT systems, integrations, and infrastructure.

Responsibilities

• Troubleshoot and resolve escalated technical incidents and service requests.
• Provide expert-level support for Ascom products and solutions.
• Collaborate with internal teams and customers to identify and implement solutions.

Skills

Strong technical expertise

Problem-solving mindset

Strong troubleshooting and analytical skills

Customer-oriented mindset

Ability to work independently

Education

Degree in IT, Engineering, or equivalent experience

Tools

Windows Server environments

ITIL certification

Virtualization

Networking (TCP/IP, routing, switching, wireless)

Job description

Ascom in Gothenburg is seeking a Global Third Line Support Engineer to provide expert-level support and troubleshoot complex technical incidents. In this role, you will handle escalated cases and collaborate closely with both customers and internal teams to ensure seamless operations.

The ideal candidate will have extensive experience in IT systems, strong analytical skills, and a degree in IT or Engineering. Join Ascom to help deliver data solutions that greatly impact healthcare and other critical sectors.