After Sales Executive

Minnovation International AB; Stockholms kommun; On-site; SEK 390,600 - 558,000; Full time

Job summary

Minnovation International AB is seeking an Aftersales Executive to enhance customer experience post-purchase. This role involves managing customer service requests in the EV domain and bridging customers with service teams.

The ideal candidate has a background in customer service or aftersales, preferably within the automotive sector. Strong communication skills, problem-solving abilities, and familiarity with EV technology are essential for success in this position.

Qualifications

• Experience in customer service or aftersales role; automotive or EV experience preferred.
• Ability to manage multiple customer interactions efficiently.
• Familiarity with EV technology and charging infrastructure is a strong advantage.

Responsibilities

• Manage customer service requests and aftersales enquiries.
• Coordinate with support teams for effective issue resolution.
• Follow up with customers to confirm satisfaction.

Skills

Customer service

Problem-solving

Communication

CRM tools

Job description

About the Role

We are looking for an Aftersales Executive for one of our clients to ensure every customer's experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams—handling requests, resolving issues, and building the long‑term relationships that drive loyalty and repeat business in the EV domain.

Key Responsibilities

• Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner.
• Coordinate with service, technical, and support teams to ensure swift and effective resolution.
• Follow up with customers post‑service to confirm satisfaction and identify any further needs.
• Maintain accurate service records, warranty documentation, and activity reports.
• Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership.
• Educate customers on charging best practices, software updates, and ongoing vehicle care.

Requirements

• Experience in customer service, aftersales, or service coordination role; automotive or EV experience preferred.
• Strong communication and problem‑solving skills with a calm, solutions‑focused approach.
• Ability to manage multiple customer interactions efficiently without compromising quality.
• Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage.
• Proficiency in CRM tools and service management systems preferred.