Technical Support Engineer BYD Sweden

BYD Europe; Stockholms kommun; Sur place; SEK 480 000 - 620 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration based on perf

Team building events

Contribution to decarbonization goals

Résumé du poste

BYD Sweden seeks a dynamic Technical Support Engineer to strengthen Aftersales across Sweden. You will support dealers, diagnose issues, and guide service improvements in line with NEV standards.

You will collaborate with HQ and local partners, lead training initiatives, and travel across Sweden and Europe to ensure high service performance and customer satisfaction.

Qualifications

• Bachelor’s degree in engineering, automotive technology, or related field or equivalent work experience.
• 2+ years of experience in technical support in the automotive or NEV industry.
• Fluent in Swedish and English (spoken and written); Mandarin is a plus.
• Excellent interpersonal and cross-cultural communication skills across teams and regions.
• Strong diagnostic and analytical thinking with proactive problem-solving.
• Detail-oriented with solid organizational and time-management skills.
• Willingness to travel frequently across Sweden and Europe.
• Must hold a valid EU driver’s license and be eligible to work in the EU.

Responsabilités

• Act as the primary technical contact for the Swedish dealer network, resolving service issues via remote diagnostics, portals, and on-site support.
• Drive continuous improvement of regional technical capabilities through dealer visits, workshops, and collaboration with stakeholders.
• Support targeted training programs, including new model launches and certification training.
• Collect and analyze data on recurring product issues; contribute to root-cause analysis and preventive communications.
• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines.
• Lead regional product risk cases with field investigations and HQ collaboration to safeguard reliability.
• Support implementation of quality standards aligned with BYD Aftersales strategy and Swedish rules.
• Support cross-functional initiatives involving quality, warranty, training, and customer experience.
• Travel regularly across Sweden and Europe to provide on-site support and build relationships.

Connaissances

Technical support experience

Fluent Swedish and English

Analytical thinking

Cross-cultural communication

Willingness to travel

EU driver’s license

Formation

Bachelor’s degree in engineering or automotive technology

Description du poste

About the Team

We are the BYD Sweden team — a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV/PHEV products, exceptional customer experiences, and high-quality services to our local markets.

Our forward-thinking mindset, agility, and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability, we work together to build a customer-centric and future-ready organization in Sweden.

About The Role

As part of our continued growth across Europe, BYD is seeking a dynamic, solutions-oriented Technical Support Engineer to strengthen our Aftersales technical operations in Sweden. In this pivotal role, you will be at the forefront of supporting our dealer network and ensuring a high standard of service performance and customer satisfaction across the region.

You will work closely with our partners to identify technical challenges, provide expert-level guidance, and enhance regional service capabilities. Acting as a key interface between BYD headquarters and our local service network, you will contribute to technical training, product launch support, and quality issue resolution in alignment with our NEV product standards.

Role Responsibilities

• Act as the primary technical contact for the Swedish dealer network, ensuring timely and effective resolution of service issues via remote diagnostics, service portals, and on-site support.

• Drive the continuous improvement of regional technical capabilities through regular dealer visits, workshops, and collaborative activities with regional and central stakeholders.

• Support and identify targeted technical training programs, including new model launches, certification-level training, and on-the-job coaching, in coordination with training teams and other relevant departments.

• Collect and analyze data on recurring, critical, or emerging product issues; contribute to root cause analysis, promote corrective actions, and support preventive technical communications.

• Prepare and release technical bulletins, repair case studies, and diagnostic guidelines to support standardization and knowledge sharing across the network.

• Lead and manage regional product risk cases with fast and effective troubleshooting, leveraging both field investigations and HQ collaboration to safeguard product reliability.

• Support the implementation of quality and technical standards, ensuring alignment with BYD Aftersales strategy and Swedish regulatory requirements.

• Support internal cross-functional initiatives involving quality, warranty, training, and customer experience improvement.

• Travel regularly across the country and occasionally within Europe to provide on-site support and build strong relationships with dealer partners.

Essential Criteria & Experience

• Bachelor’s degree in engineering, automotive technology, or related fields or same skills gained from work experience.

• 2+ years of experience in technical support in the automotive or NEV industry.

• Fluent in Swedish and English (spoken and written); Mandarin is a plus.

• Excellent interpersonal and cross-cultural communication skills; able to collaborate across teams and regions.

• Strong diagnostic and analytical thinking with a proactive problem-solving mind-set.

• Detail-oriented with solid organizational and time management skills.

• Ability and willingness to travel frequently across Sweden and Europe.

• Must hold a valid EU driver’s license and be eligible to work in the EU.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Stockholm, Sweden

Type of Employment: Full-time