IT Operations Manager

CoorB; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A digital finance company in Jeddah is looking for an experienced Application Support Manager. The role includes managing the end-to-end application support function, coordinating between support teams, leading software delivery, and ensuring high-quality service. Candidates should have 8–12 years in IT Operations or Application Support, with strong skills in release management and leadership. This position offers a dynamic work environment focused on continuous improvement and operational excellence.

Qualifications

• 8–12 years of experience in IT Operations or Application Support.
• Experience managing multi-level support teams (L1, L2, L3).
• Proven leadership and communication skills.

Responsibilities

• Manage end-to-end application support function.
• Ensure timely resolution of incidents by support teams.
• Lead software build delivery coordination.

Skills

IT Operations

Application Support

Release Management

DevSecOps

CI/CD Pipelines

ITIL

Agile

DevOps

Leadership

Stakeholder Management

Communication

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field

Master’s degree (preferred)

Job description

Jeddah, Saudi Arabia | Posted on 11/18/2025

CoorB is all about digital finance. We build full‑fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future‑proof your IT investments, and ensure a competitive edge in the ever‑evolving finance industry.

Job Description

• Manage and oversee the end‑to‑end application support function.
• Ensure L1 and L2 teams deliver timely resolution of incidents and service requests.
• Coordinate with the L3 support manager (Scrum Master) for escalations, problem resolution, and bug fixing.
• Define, monitor, and enforce SLAs/OLA to ensure high‑quality service delivery.
• Implement continuous improvement initiatives to minimize recurring incidents and enhance system reliability.
• Lead the coordination of software build delivery to clients, ensuring accuracy and timeliness.
• Align efforts across development, QA, DevSecOps, and support teams to ensure error‑free deployments.
• Identify and resolve operational bottlenecks that impact delivery timelines.
• Establish best practices for build packaging, versioning, and deployment.
• Own and manage the release management lifecycle—from planning to deployment.
• Ensure proper governance, documentation, and approval processes for each release.
• Maintain a forward‑looking release calendar aligned with client commitments and internal roadmaps.
• Collaborate with product, QA, and development teams to confirm release readiness and post‑release stability.
• Act as the liaison between DevSecOps, infrastructure, and application support teams.
• Ensure secure, automated, and efficient CI/CD pipeline operations.
• Work with infrastructure teams to maintain system capacity, performance, and resilience.
• Oversee compliance with security policies, operational standards, and regulatory requirements.
• Lead, coach, and mentor operational teams to foster collaboration, accountability, and high performance.
• Define KPIs and operational metrics to track performance and report to senior leadership.
• Develop and enforce Standard Operating Procedures (SOPs) and governance frameworks.
• Drive a culture of continuous improvement, automation, and proactive problem‑solving

Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field (master’s preferred).
• 8–12 years of experience in IT Operations, Application Support, or related technical functions.
• Proven experience managing multi‑level support teams (L1, L2, L3).
• Strong background in release management and software delivery processes.
• Hands‑on understanding of DevSecOps, CI/CD pipelines, and IT infrastructure.
• Familiarity with ITIL, Agile, and DevOps frameworks.
• Leadership, communication, and stakeholder management skills.