Operations Manager

Amazon; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company in Riyadh is seeking a talented professional to manage transportation processes within the Last Mile network. You will be responsible for building and training teams while continuously improving operational performance. A Bachelor's degree is required, along with experience in performance metrics and process improvement techniques. This position offers a dynamic work environment and the opportunity to contribute to the company's commitment to customer satisfaction.

Qualifications

• Bachelor's degree or equivalent.
• Experience in performance metrics, process improvement or lean techniques preferred.

Responsibilities

• Define and execute transportation processes from FC to customers.
• Hire and train a motivated workforce for Last Mile teams.
• Coordinate with Finance, CS, FC and Projects team for LM operations.
• Continuously improve LM processes and maintain performance standards.
• Analyze data reports to identify and improve performance bottlenecks.

Skills

Performance metrics analysis

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Job Description: At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Essential Functions

• Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Last Mile network.
• Responsible for Hiring, training and building up a highly motivated workforce for the LM teams, with support from HR and training team, to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
• Coordinate with Finance, CS, FC and Projects team to matters related to LM operations.
• Continuously improve the LM process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Implement the formal process control and process improvement mechanisms such as Kaizen.

Basic Qualifications

• Bachelor's degree or equivalent.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience.

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Posted: February 14, 2026 (Updated about 5 hours ago)

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