Jobs at IHG in Saudi Arabia

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

As a Laundry Valet at an international luxury hotel, your daily activities would typically include:

• Guest Laundry Services:
  • Collecting laundry from guest rooms and delivering it to the laundry department.
  • Returning cleaned and pressed garments to guest rooms promptly.
• Laundry Processing:
  • Sorting, washing, drying, ironing, and folding guest laundry.
  • Ensuring that all items are cleaned to the highest standards.
• Uniform and Linen Care:
  • Assisting with the laundering of staff uniforms and hotel linens.
  • Inspecting items for damage or stains and arranging for repairs or special treatments.
• Inventory Management:
  • Keeping track of laundry supplies, such as detergents and fabric softeners.
  • Ordering supplies as needed and ensuring proper storage.
• Maintaining accurate records of guest laundry services, including charges and delivery times.
• Preparing reports for management on laundry operations.
• Guest Interaction:
  • Providing personalized service to guests, including handling special requests and preferences.
  • Ensuring guest satisfaction by addressing any concerns or issues promptly.
• Quality Control:
  • Inspecting laundered items to ensure they meet the hotel's high standards.
  • Addressing any issues or deficiencies immediately.
• Health and Safety Compliance:
  • Following health and safety guidelines for handling and cleaning laundry.
  • Using cleaning chemicals and equipment safely and correctly.
• Working closely with the housekeeping and laundry departments to ensure efficient operations.
• Communicating any issues or special requests to the appropriate team members.
• Staying updated on the latest laundry techniques and equipment.
• Implementing new methods and best practices to enhance service quality.

These responsibilities help ensure that guests receive impeccable laundry services, reflecting the luxury standards of the hotel.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• English Fluency is required

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.