GEM Manager - Six Senses Amaala

IHG; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A luxury hotel brand is seeking a GEM Manager to oversee the Guest Experience department. The role involves ensuring exceptional service delivery in accordance with brand standards, managing operations efficiently, and collaborating with various hotel departments. Candidates should possess a Bachelor's degree in Hotel Management and have at least three years of experience in a similar role within luxury hotels. Fluency in English is required for this position.

Qualifications

• Three years experience in luxury hotel Front Office or Guest Service.
• Proven results in hotel operations with complex size.
• Fluency in English.

Responsibilities

• Manage the Guest Experience department efficiently.
• Ensure exceptional service complies with brand standards.
• Collaborate with departments to meet guest needs.
• Implement and enforce operational policies and procedures.

Skills

Front Office experience

Guest Service expertise

Operational management

Education

Bachelor’s degree in Hotel Management

Job description

As GEM Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As GEM Manager, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.

• Have a thorough knowledge of all facilities and services offered by the hotel.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Oversee the management of the guest history and profile system in conjunction with the Director of Front Office.
• Support the Director of Rooms and focus on the rejuvenation of the guests’ experience.
• Work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined and met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of GEM Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a GEM Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.