Assistant Front Office Manager

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company in Jeddah seeks an experienced Assistant Front Office Manager to oversee the Front Office operation and ensure exceptional guest experiences. The role requires supervisory experience, strong commercial awareness, and the ability to work under pressure while providing excellent customer service. Joining this team offers an opportunity to advance within the renowned global hospitality space and contribute to delivering memorable guest experiences.

Qualifications

• Previous supervisory experience in Front Office within hotel/retail.
• High level of IT proficiency required.
• Strong commercial awareness and sales capabilities.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Evaluate Guest satisfaction and monitor trends.
• Maximise room occupancy with up-selling techniques.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness and sales capabilities

Excellent leadership skills

Interpersonal and communication skills

Accountable and resilient

Customer service commitment

Ability to work under pressure

Excellent grooming standards

Flexibility in work situations

Teamwork and individual work ability

Job description

Job Description - Assistant Front Office Manager (HOT0CB08)

Job Description

Job Number

Assistant Front Office Manager (HOT0CB08)

Work Locations

Doubletree by Hilton Al Andalus Mall Hotel 8829 Prince Majid Rd Al Faiha District Jeddah 22245

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand : Doubletree by Hilton

Job

Guest Services, Operations, and Front Office