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174 postes de

Data Entry à Allemagne

Helpdesk and Onsite L1/L2 Support Engineer

RecruitMe Plus

Dammam
Sur place
SAR 150 000 - 200 000
Il y a 26 jours
Je veux recevoir les dernières offres d’emploi de Data Entry

Office assistant

Avanta Works

Jizan
Sur place
SAR 48 000 - 120 000
Il y a 26 jours

Rooms Division_Allrounder (Rooms Based)

Radisson Hotel Group

Ash Shimasiyah
Sur place
SAR 35 000 - 50 000
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Wrapping Operator - Paper Mill

Careers International

Djeddah
Sur place
SAR 120 000 - 150 000
Il y a 26 jours

Technical Proposal Engineer

Nesma & Partners Contracting Co. Ltd.

Al Khobar
Sur place
SAR 200 000 - 300 000
Il y a 16 jours
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106126 - Plant Maintenance Planner

Amiantit

Dammam
Sur place
SAR 40 000 - 60 000
Il y a 16 jours

Department Manager - Engineering Interface

Hill International

Al-Qassim Province
Sur place
SAR 374 000 - 525 000
Il y a 18 jours

Department Manager - Engineering Interface

Hill International

Dammam
Sur place
SAR 200 000 - 300 000
Il y a 18 jours
HeadhuntersEntrez en contact avec des chasseurs de têtes pour postuler à des offres similaires

Operations Inspector

Premium Solutions Consultancy

Tabuk
Sur place
SAR 150 000 - 200 000
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Call center representative

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Médine
Sur place
SAR 120 000 - 150 000
Il y a 24 jours

Department Manager - Engineering Interface (E1)

Hill International

Al-Qassim Province
Sur place
SAR 200 000 - 300 000
Il y a 29 jours

Work from Home Data Entry Agent (Part Time)

TowardJobs

Makkah Region
À distance
SAR 120 000 - 150 000
Il y a 30 jours

Work From Home Data Entry

TowardJobs

Riyad
À distance
SAR 120 000 - 150 000
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Remote Data Entry Agent - Work at Home

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Al-Hofuf
À distance
SAR 120 000 - 150 000
Il y a 30+ jours

Part Time Customer Service Representative

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Makkah Region
À distance
SAR 120 000 - 150 000
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Customer Service Rep (Part-time)

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Médine
À distance
SAR 48 000 - 120 000
Il y a 30 jours

Project System, Unifier P6 Admin (Central, Riyadh)

Hill International

Riyad
Sur place
SAR 150 000 - 200 000
Il y a 30+ jours

Project System (Unifier/P6) Admin (E2)

HILL INTERNATIONAL

Abha
Sur place
SAR 150 000 - 200 000
Il y a 30+ jours

Front Office Receptionist

Health United Medical Company

Riyadh Region
Sur place
SAR 48 000 - 120 000
Il y a 30+ jours

SAP Processor

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Abqaiq
Sur place
SAR 200 000 - 300 000
Il y a 30+ jours

Senior Finance Analyst

PwC Middle East

Arabie saoudite
Sur place
SAR 50 000 - 70 000
Il y a 30+ jours

Sales Operations Coordinator - Remote

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Arabie saoudite
À distance
SAR 150 000 - 200 000
Il y a 30+ jours

Cost Controller Supervisor F&B -Saudi

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Djeddah
Sur place
SAR 200 000 - 300 000
Il y a 30+ jours

Content Marketing Officer

WEbook, Inc.

Riyad
Sur place
SAR 150 000 - 200 000
Il y a 30+ jours

FHCS Junior Accountant KSA-Center (f/m/d)

Freudenberg

Arabie saoudite
Sur place
SAR 60 000 - 80 000
Il y a 30 jours

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Offres d’emploi similaires:

Postes : Data ScientistPostes : Data AnalystPostes : Data Engineer
Helpdesk and Onsite L1/L2 Support Engineer
RecruitMe Plus
Dammam
Sur place
SAR 150 000 - 200 000
Plein temps
Il y a 26 jours

Résumé du poste

A leading recruitment agency is seeking a well-organized Helpdesk and Onsite Support Engineer (L1/L2) based in Dammam, Saudi Arabia. The ideal candidate will provide high-quality managed service support, assist clients both on-site and remotely, and ensure excellent customer satisfaction. Applicants must have at least 3 years of experience, strong communication skills, and relevant certifications.

Qualifications

  • Minimum 3 years of experience in a similar role.
  • Driver's license and own car required.
  • Ability to provide effective customer consultancy.

Responsabilités

  • Meet or exceed the customer satisfaction target and service level agreement.
  • Handle all incoming calls professionally.
  • Document and track client requests and issues.
  • Provide ongoing server monitoring and maintenance.
  • Assist clients with recommendations on hardware and software.

Connaissances

Strong verbal and written English communication skills
Knowledge of Azure and Office 365 Admin Center
Good knowledge of DHCP, DNS, IP addressing, and vLAN
Proficient in desktop and laptop assembly and troubleshooting
Prior experience in both on-site and remote support

Formation

MCSE certification or similar qualification
Description du poste
Position Summary

Our clientis looking for a well-organized Helpdesk and Onsite Support Engineer (L1/L2) to join their Managed Services department and provide high quality managed service support and customer service for all their clients across the company's product and services offering.

Major Responsibilities
  • Meet or exceed the Customer Satisfaction Target and Service level agreement.
  • Handle all incoming calls with a professional and customer-centric approach.
  • Clear and positive communication with clients.
  • Visit clients when required to resolve issues on-site.
  • Documenting requests and issues received from the client and ensuring tickets are kept up to date with all communications and actions taken.
  • Producing user guides and training clients/end users for self-help.
  • Clear and positive communication with clients directly via phone, email and remote diagnostics to identify and resolve client reported issues in both technical and non-technical roles onsite.
  • Always handle incoming calls with a professional and customer-centric approach while in office premise.
  • Log tickets to keep track of tasks onsite.
  • Conduct ongoing server monitoring and maintenance to ensure optimal environment.
  • Meet or exceed the Customer Satisfaction Target and Service level agreement.
  • Assist clients with a high level of consultancy in recommending hardware, software and products that may benefit or enhance a clients network.
  • Participate in research and development activities.
  • Maintain and update technical knowledge through learning and studying.
  • Manage and select tools for projects within onsite environment.
  • Effective communication with clients onsite as well as with the office staff.
  • Introduce and advise on new technologies and learning new concepts and systems efficiently.
  • Assist client after hours if need be.
  • Effectively utilizes tools to resolve issues and escalates appropriately.
  • Tracking and documenting billable hours.
  • Good command of verbal and written English
Knowledge and experience required
  • Minimum 3 years of experience in a similar role.
  • Strong verbal and written English communication skills.
  • MCSE certification or similar qualification.
  • Ability to update troubleshooting information, resolve the issue and get feedback from users.
  • Good Knowledge of sever & Active Directory user accounts management.
  • Good knowledge of Azure and Office 365 Admin Center.
  • Hardware: Understanding of assembling and troubleshooting of desktop and laptops.
  • Must be proficient in different brands like MAC, HP, Dell etc.
  • Networking: Good knowledge of DHCP DNS IP addressing and vLAN.
  • Prior experience in both on-site and remote support.
  • Understanding of Time Management and Data Entry Management.
  • Works effectively both as a team member and independently on your own tickets.
  • Driver's license required.
  • Own car required.
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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