Front Office Receptionist

Health United Medical Company; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A healthcare provider in Riyadh is seeking a Medical Receptionist responsible for managing front-desk operations, ensuring compliance with healthcare regulations, and assisting with patient services. The ideal candidate must excel in communication in Arabic and English and possess strong organizational and multitasking skills. This role involves vital interaction with patients and supporting administrative tasks for smooth operations.

Qualifications

• Proficient in communication in both Arabic and English.
• Experience with insurance verification and compliance.
• Strong attention to detail while managing patient data.

Responsibilities

• Greet and assist patients and ensure a welcoming atmosphere.
• Manage appointments, registrations, and patient data accurately.
• Handle communications and maintain front-desk operations effectively.
• Verify patient insurance and assist with billing processes.

Skills

Proficiency in CCHI and NPHIES platforms

Excellent communication skills in Arabic and English

Strong organizational skills

Multitasking skills

Problem-solving skills

Accuracy in data entry

Competence in using MS Office

Experience with Clinic management software (EMR)

Job description

Job description

The Medical Receptionist is responsible for providing efficient front-desk operations, ensuring a professional and welcoming experience for all patients and visitors. This role involves managing appointments, patient registration, insurance verification throughCCHI and approvals throughNPHIES platforms, and maintaining accurate and confidential medical records in compliance with Saudi healthcare regulations and organizational policies.

Key Responsibilities

Patient Services & Front Desk Operations

• Greet patients and visitors in a professional and courteous manner.
• Register new patients and update existing patient information accurately.
• Manage appointment scheduling, rescheduling, and cancellations efficiently.
• Maintain patient confidentiality and ensure compliance with MOH and CBAHI standards.
• Provide general information about clinic services and procedures.

Administrative & System Management

• Operate and maintainElectronic Medical Records (EMR)systems accurately.
• Handle telephone calls, emails, and internal communications professionally.
• Ensure that patient data is updated, organized, and backed up as per policy.
• Support other administrative tasks as directed by the supervisor or management.

Customer Care & Coordination

• Provide a compassionate and supportive environment for patients.
• Coordinate with nurses, physicians, and other departments to ensure smooth patient flow.
• Handle patient concerns and elevate issues when necessary.
• Maintain front office cleanliness and presentation standards.

Insurance & Billing (Eligibility Check & Approvals)

• Verify patient insurance eligibility and policy status through CCHI (Council of Cooperative Health Insurance).
• Ensure accurate and complete entry of patient demographic and insurance information into the system in compliance with CCHI and NPHIES requirements.
• Obtain and document pre-authorization and approvals for consultations, procedures, and investigations as per insurance policy guidelines.
• Communicate clearly with patients regarding coverage limits, co-payments, exclusions, and non-covered services prior to service delivery.
• Coordinate with insurance coordinators to ensure all claims are supported with valid documentation.
• Review rejected or pending approvals, update missing information, and assist in resubmission or correction processes.
• Ensure compliance with MOH, CCHI, and CBAHI standards in all insurance-related activities.
• Handle patient inquiries regarding insurance coverage, billing, and payment discrepancies in a professional manner.

Skills

1. Proficiency inCCHI andNPHIES platforms.
2. Excellent communication skills inArabic and English (Mandatory)
3. Strong organizational, multitasking, and problem-solving skills.
4. Accuracy in data entry and record management.
5. Competence in using MS Office and Clinic management software (EMR).