Waiter (Lebanese restaurant)

Kempinski Hotels; Al Khobar; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kempinski Al Khobar in Saudi Arabia is seeking a Guest Service professional for the Food & Beverage outlet. You will provide courteous, professional service to guests, upsell menu items, and maintain the hotel's standards in line with Kempinski's values.

You will be responsible for serving food and beverages, handling guest inquiries, and operating the POS system while upholding hygiene and safety policies. This role requires a proactive, guest-focused attitude and punctuality.

Qualifications

• Provide courteous, professional service to guests.
• Knowledgeable about menu items and upselling opportunities.
• Maintain high personal appearance and hygiene standards.
• Ability to operate the POS system efficiently.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Maintain a courteous, professional and efficient service at all times.
• Be knowledgeable about all services and products offered by the hotel.
• Explain and upsell offerings and alternatives to guests.

Skills

Guest service

Upselling

POS system

Communication

Teamwork

Tools

POS System

Job description

Department: Food & Beverage

Location: Saudi Arabia - Al Khobar

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.