Restaurant Host (Only Saudis)

Kempinski Hotels; Al Khobar; On-site; SAR 33,000 - 60,000; Full time

Job summary

Kempinski Hotels in Al Khobar, Saudi Arabia is seeking a Food & Beverage Attendant to deliver courteous, professional service in the assigned outlet. You will upsell menu items, be knowledgeable about all hotel F&B offerings, and operate the POS system while maintaining impeccable personal appearance.

Candidate should provide flexible, guest-focused service and collaborate with departments to ensure guest satisfaction. Excellent communication and teamwork are essential.

Qualifications

• Customer service experience in F&B preferred.
• Basic knowledge of menu and wine list is a plus.
• Ability to upsell and recommend alternatives.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Provide courteous, professional, efficient, and flexible service.
• Maintain high personal appearance and hygiene according to hotel standards.
• Be knowledgeable of all services and products offered by the hotel.
• Operate the POS system and handle guest enquiries gracefully.
• Assist in opening and closing procedures for the outlet.
• Report guest complaints and ensure follow up with guests.

Skills

Guest service

Upselling

POS system operation

Team collaboration

Attention to detail

Tools

POS system

Job description

Department

Food & Beverage

Location

Saudi Arabia - Al Khobar

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurants guest history.
• Maintain a legible and up to date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments i.e
• Guest Services and Concierge departments
• Restaurant Reservations
• All other F&B outlets, In Room dining and Banquet Service
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.