Weiter (Lebanese restaurant)

Kempinski Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

Kempinski Hotels in Saudi Arabia seeks a Waiter for its Lebanese restaurant in Al Khobar. You will serve guests with professional, courteous service, upsell items, and maintain high standards daily. You will work closely with the F&B team to ensure guest satisfaction and smooth outlet operations.

Applicants should be prepared to follow dress code, maintain hygiene, and operate the in-house POS system. This permanent full-time position offers a stable career within a luxury hospitality brand.

Responsibilities

• Report to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• Maintain punctuality, wear correct uniform, shoes, nametag according to dress code.
• Provide courteous, professional, efficient service at all times.
• Know and explain all menu items and upsell accordingly.
• Operate the POS system as trained.
• Follow hotel policies on hygiene, safety, and conduct.

Job description

Waiter (Lebanese restaurant)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.