Vice President – Customer Operations

Foreground.; Riyadh; On-site; SAR 400,000 - 600,000; Full time

Job summary

Foreground. is seeking a Vice President to oversee customer operations and service delivery in Riyadh, Saudi Arabia. The ideal candidate will have a strong background in senior operations leadership and customer operations, demonstrating a commitment to enhancing service quality and customer satisfaction metrics.

This role includes managing large teams and driving service transformation initiatives, collaborating closely with digital and operations teams to ensure optimal service outcomes. Experience in service-driven environments is crucial, along with a deep understanding of the Saudi Arabian market.

Qualifications

• Senior operations leadership experience within service-driven environments is required.
• Strong exposure to customer operations at scale is essential.
• Experience in Saudi Arabia is preferred.

Responsibilities

• Oversee customer operations and service delivery.
• Manage large service teams and operational processes.
• Improve service efficiency and customer satisfaction metrics.
• Lead service transformation initiatives.

Skills

Senior operations leadership experience

Customer operations expertise

People leadership

Operational discipline

Customer-centric thinking

Job description

Our client is a customer‑centric services platform operating at scale across Saudi Arabia. The organization is enhancing service delivery and customer satisfaction.

The Role

The Vice President will oversee customer operations, service delivery, and frontline performance. This role will manage large service teams and operational processes. A key focus will be improving service efficiency, quality, and customer satisfaction metrics. The VP will work closely with digital, CX, and operations teams. This role will also lead service transformation initiatives. Executive accountability for service outcomes is expected.

Candidate Profile

Candidates must have senior operations leadership experience within service‑driven environments. Strong exposure to customer operations at scale is essential. Experience in Saudi Arabia is highly preferred. The ideal profile demonstrates people leadership, operational discipline, and customer‑centric thinking.