Venue IT Helpdesk Coordinator

Talent Blueprint FZ LLC; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Talent Blueprint FZ LLC is seeking a Venue IT Helpdesk Coordinator to act as the frontline contact for technology-related issues at a high-traffic venue in Riyadh. The role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.

Contract: 3 to 5 months. Requirements include 2+ years in IT helpdesk or venue IT coordination, strong troubleshooting across hardware, software, network and AV, and fluency in Arabic and

Qualifications

• Diploma or bachelor's degree in information technology, computer science or related field.
• Minimum 2 years of IT helpdesk, technical support, or venue/event IT coordination experience.
• Experience supporting live events, venues, or fast-paced environments is highly preferred.

Responsibilities

• Manage and resolve incoming IT support tickets via phone, email, and in-person requests.
• Troubleshoot hardware, software, network, and AV equipment issues on-site.
• Coordinate with vendors and technical teams for escalated or complex issues.
• Maintain inventory of IT assets, equipment, and licenses used at the venue.
• Set up and test IT/AV systems ahead of events and daily operations.
• Document recurring issues and maintain helpdesk logs and knowledge base.
• Provide basic training and guidance to staff on IT systems and tools.

Skills

Troubleshooting

IT Support

Ticketing systems

AV Equipment

On-site support

Arabic

English

Education

Diploma or Bachelor's in IT/CS

Tools

Ticketing systems

Job description

Role Summary

We are seeking a Venue IT Helpdesk Coordinator to serve as the frontline point of contact for all technology-related issues at a high-traffic venue. This role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.

Role Summary

We are seeking a Venue IT Helpdesk Coordinator to serve as the frontline point of contact for all technology-related issues at a high-traffic venue. This role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.

About the project:

A high-profile, international football tournament

Contract:

3 to 5 months

Key Responsibilities

• Manage and resolve incoming IT support tickets via phone, email, and in-person requests
• Troubleshoot hardware, software, network, and AV equipment issues on-site
• Coordinate with vendors and technical teams for escalated or complex issues
• Maintain inventory of IT assets, equipment, and licenses used at the venue
• Set up and test IT/AV systems ahead of events and daily operations
• Document recurring issues and maintain helpdesk logs and knowledge base
• Provide basic training and guidance to staff on IT systems and tools

Required Skills

• Strong troubleshooting skills across hardware, software, and network systems
• Familiarity with ticketing systems and IT support workflows
• Basic knowledge of AV equipment and event technology setups
• Fluency in Arabic and English preferred

Required Qualifications

• Diploma or bachelor's degree in Information Technology, Computer Science, or related field
• Valid work authorization to work in Saudi Arabia

Experience Requirement

• At least 2 years of experience in IT helpdesk, technical support, or venue/event IT coordination
• Experience supporting live events, venues, or fast-paced operational environments is highly preferred

Location / Work Mode

Riyadh, Saudi Arabia — On-site