Usability Engineer

webook.com; Riyadh; On-site; SAR 140,000 - 210,000; Full time

Job summary

webook.com in Saudi Arabia is seeking a Usability Engineer to deepen human factors insight and translate findings into design improvements. You will run formative and summative usability studies, conduct heuristic evaluations, and oversee accessibility audits, with NN/g or HFI certifications highly preferred.

You'll collaborate with designers, developers, and product managers to raise usability standards, define KPIs, and document research in repositories, shaping evidence-based product

Qualifications

• Bachelor’s or Master’s in Human Factors, Cognitive Science, HCI, Psychology, or related field.
• 2–4 years of experience in usability engineering, UX research, or a similar role.
• Strong foundation in usability principles and testing methodologies.
• Experience with WCAG accessibility guidelines and inclusive design.

Responsibilities

• Plan, conduct, and analyze formative and summative usability studies, including moderated/unmoderated tests.
• Perform heuristic evaluations, cognitive walkthroughs, and accessibility assessments.
• Collaborate closely with designers, developers, and product managers to improve user experience based on findings.
• Create and maintain usability testing protocols, documentation, and research repositories.
• Define and measure usability KPIs (task success rate, error rate, time on task, etc.).
• Advocate for evidence-based design decisions and usability best practices across teams.
• Support the development of design systems and product guidelines with usability input.
• Help train and mentor cross-functional teams on usability principles and tools.

Skills

Usability testing

Heuristic evaluations

Cognitive psychology

UX research

Accessibility audits

Evidence-based design

Cross-functional collaboration

Education

Bachelor’s or Master’s in Human Factors, Cognitive Science, HCI, Psychology, or related field

Tools

UserTesting

Lookback

Maze

Hotjar

Optimal Workshop

Figma

Axure

Adobe XD

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role Overview

We are seeking a Usability Engineer with deep knowledge in human factors, cognitive psychology, and behavioral UX. The ideal candidate has hands-on experience with usability testing methods, accessibility audits, heuristic evaluations, and a track record of translating findings into actionable design improvements. NN/g or HFI certifications are highly preferred.

Key Responsibilities:

• Plan, conduct, and analyze formative and summative usability studies, including moderated/unmoderated tests
• Perform heuristic evaluations, cognitive walkthroughs, and accessibility assessments
• Collaborate closely with designers, developers, and product managers to improve user experience based on findings
• Create and maintain usability testing protocols, documentation, and research repositories
• Define and measure usability KPIs (task success rate, error rate, time on task, etc.)
• Advocate for evidence-based design decisions and usability best practices across teams
• Support the development of design systems and product guidelines with usability input
• Help train and mentor cross-functional teams on usability principles and tools

• Bachelor’s or Master’s in Human Factors, Cognitive Science, Human-Computer Interaction (HCI), Psychology, or a related field
• 2–4 years of experience in usability engineering, UX research, or a similar role
• Strong foundation in usability principles and testing methodologies
• Experience with tools like UserTesting, Lookback, Maze, Hotjar, Optimal Workshop, or similar
• Familiarity with design tools such as Figma, Axure, or Adobe XD
• Strong statistical and analytical skills for interpreting test results
• Experience documenting research and presenting to technical and non-technical stakeholders
• Understanding of WCAG accessibility guidelines and inclusive design