UI/UX & Customer Experience Specialist

CreditNinja - KMD Partners, LLC; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a UI/UX – Customer Experience Specialist to define and lead customer experience initiatives across digital platforms. The role requires designing intuitive user experiences for both web and mobile applications, ensuring seamless and impactful customer journeys. Ideal candidates will have 3-5 years of experience in UI/UX and a strong grasp of design tools like Figma and Adobe XD. Join to make a significant impact on large-scale digital platforms.

Benefits

Collaborative work environment

Opportunity for renewal and growth

Qualifications

• 3-5 years of hands-on experience in UI/UX and Customer Experience roles.
• Strong experience designing web and mobile applications.
• Proven ability to simplify complex business scenarios into intuitive user journeys.

Responsibilities

• Lead and own end-to-end customer experience for assigned business platforms.
• Define and evolve the CX vision, customer journeys, and experience standards.
• Design intuitive, user-centric UI/UX for web and mobile platforms.

Skills

UI/UX design

Customer experience

User research

Stakeholder management

Tools

Figma

Adobe XD

Sketch

Job description

About Company:

Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.

Job Summary

We are seeking a UI/UX – Customer Experience (CX) Specialist to lead end-to-end customer experience initiatives across business and digital platforms. The role will focus on defining the CX vision, simplifying complex business scenarios, and designing intuitive user experiences across web and mobile platforms. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to ensure seamless, consistent, and impactful customer journeys across all digital touchpoints.

Key Responsibilities

• Lead and own end-to-end customer experience (CX) for assigned business platforms and initiatives.
• Define and evolve the CX vision, customer journeys, and experience standards in alignment with business objectives.
• Design intuitive, user-centric UI/UX for web and mobile platforms, ensuring consistency across digital touchpoints.
• Translate complex business requirements into simple, clear, and engaging user experiences.
• Create and maintain wireframes, user flows, prototypes, and high-fidelity UI designs.
• Design and review digital artifacts including announcements, user guides, onboarding flows, and in-app content.
• Collaborate closely with business, product, and technology teams to align design solutions with functional and technical constraints.
• Conduct usability reviews, design validations, and iterate based on user feedback and business input.
• Ensure designs adhere to UX best practices, accessibility standards, and brand guidelines.
• Support implementation teams during development to ensure accurate translation of designs into final products.

Must-Have Requirements

• 3–5 years of hands-on experience in UI/UX and Customer Experience (CX) roles.
• Strong experience designing web and mobile applications.
• Proven ability to simplify complex business scenarios into intuitive user journeys and interfaces.
• Hands-on expertise with design tools such as Figma, Adobe XD, Sketch, or similar.
• Solid understanding of UX principles, interaction design, and usability best practices.
• Experience creating user guides, onboarding content, announcements, and digital communication artifacts.
• Strong stakeholder management and collaboration skills.
• Ability to work onsite and engage closely with cross-functional teams.

Nice-to-Have

• Experience in banking, financial services, or enterprise digital platforms.
• Familiarity with design systems and component-based UI design.
• Experience conducting user research or usability testing.
• Exposure to agile product teams and iterative design delivery.

Why Join CodeNinja

• Opportunity to lead CX initiatives with high business impact.
• Work closely with enterprise clients on large-scale digital platforms.
• Collaborative, fast-paced environment with strong design and technology teams.
• Long-term engagement with potential for renewal and growth.

Disclaimer

CodeNinja is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs without regard to race, color, religion, gender, age, nationality, or disability.