Transportation Representative NOC IB

Amazon; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global technology company in Jeddah seeks an L2 Associate to serve as the primary interface with stakeholders. Responsibilities include effective communication, managing sensitive cases, and driving process improvement. The ideal candidate holds a Bachelor's degree or has relevant experience, possesses strong communication skills, and is familiar with various software tools. This role offers an inclusive work environment focused on teamwork and customer satisfaction.

Qualifications

• Bachelor's degree, or experience translating customer needs into business requirements.
• Work successfully in a team environment as well as independently.
• Ability to communicate correctly and clearly with all customers.

Responsibilities

• Effectively communicate in a clear and professional manner at all times.
• Provides prompt and efficient service to customers.
• Effectively manage sensitive cases by reporting up the escalation matrix.

Skills

Excellent communication skills (written and verbal)

Good comprehension skills

Ability to concentrate

Excellent typing skills

Education

Bachelor's degree or equivalent experience

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Bachelor's degree, or experience translating customer needs into business requirements

Preferred Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 5, 2026 (Updated about 3 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.