Renewal Sales Representative

Cisco Systems, Inc.; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global technology leader in the Riyadh Region seeks a Renewal Sales Representative. The successful candidate will manage Term and Cloud license renewals, collaborate closely with Sales and Customer Success teams, and have proven success in sales management. The role requires a strong understanding of SaaS and excellent communication skills to engage with C-level executives. Benefits include healthcare, employee stock options, and flexible spending allowances.

Benefits

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Qualifications

• Proven experience in Sales or Renewals within a SaaS organization.
• Strong business acumen and ability to articulate business value.
• Confident communication skills at C-level.

Responsibilities

• Manage KSA and regional territories with a renewal target.
• Meet and exceed renewal rate and retention targets.
• Track and analyze non-renewals and churn reasons.

Skills

Sales management

Customer relationship building

SaaS knowledge

Analytical skills

Communication skills

Proactive problem-solving

Tools

Salesforce

Tableau

Job description

Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue, and using Renewals to drive Growth? If so, we are looking for you to join our team!

This is a great opportunity to join us as we pursue our vision. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. We’re committed to our work, our customers, having fun — and most importantly, to each other’s success.

Role

As the Renewal Sales Representative for KSA, you will be responsible for managing and selling Term, Cloud, and Perpetual license renewals of Splunk's industry-leading software. You’ll work closely with Sales and Customer Success teams to improve retention, minimize churn risk, and drive growth across your territory. You will have a proven track record of success in renewing Term Licences and/or Cloud Subscriptions, building positive, long-term relationships with customers, the broader account management team, and channel partners. This position carries a sales quota.

Responsibilities

• Manage KSA and regional territories, carrying an individual renewal and growth target.
• Enjoy working in a fast-paced, evolving environment and demonstrates the ability to adapt quickly to change.
• Meet and exceed assigned renewal rate, retention, and upsell/cross-sell targets.
• Work on out of quarter cycles, engaging proactively with account teams, partners, and customer data to identify renewal risk and take corrective actions to secure on-time renewals.
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), ensuring appropriate engagement with the Account and Partner teams.
• Maintain accurate account, license, contract, and entitlement data in Salesforce and relevant dashboards (e.g., Tableau).
• Lead renewals from opportunity creation to invoice, understanding pricing, contract terms, and Splunk policies.
• Deliver predictable and accurate forecasting through disciplined pipeline and opportunity management.
• Proactively identify issues impacting renewals and coordinate across teams to resolve them.
• Track and analyse non-renewals, pending renewals, and churn reasons to generate actionable insights.
• Support continuous improvement initiatives to increase renewal efficiency, accuracy, and customer satisfaction.

Requirements

• Proven experience in Sales or Renewals within a SaaS organization, managing diverse customer portfolios and meeting/exceeding retention and growth targets.
• Strong business acumen and ability to articulate business value through data, networking, and analytics technology.
• Confident executive presence with excellent communication and listening skills at C-level.
• Ability to work cross-functionally with Sales, Success, Pre-Sales, Partners, and Services teams to ensure customer adoption, value realization, and satisfaction.
• Experience working within both direct customer and channel sales models.
• Skilled in identifying and mitigating renewal risk well ahead of renewal date (4 quarters or more).
• Strong relationship-building skills with a personalized, consultative approach.
• Excellent organizational skills, with the ability to prioritize, take initiative, and work independently.
• Analytical mindset with attention to detail and comfort using CRM and BI tools.
• Collaborative and team-oriented, eager to contribute to shared success and continuous improvement.
• Fluency in English and Arabic required.

Other details

• Hours of work: 48 hours per week
• Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
• Application start and end date: Starting 10th of November for approx. 4-6 weeks