Terminix Manager

Almajal Service Master G4S; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading service provider in Jeddah seeks a Pest Control Operations Manager to oversee daily operations and manage technicians. The role requires strong leadership skills, a relevant degree, and pest control certifications. The successful candidate will ensure compliance with safety standards, optimize service delivery, and maintain customer satisfaction. A postgraduate qualification is preferred. This role offers an opportunity to work in a dynamic environment with a focus on quality assurance.

Qualifications

• Degree in Environmental Science, Entomology, Agriculture, or Business Administration.
• A postgraduate qualification in Operations Management is preferred.
• Certified Pest Control Operator License is required.

Responsibilities

• Oversee daily pest control operations ensuring compliance.
• Lead and manage pest control technicians to achieve quality.
• Develop pest management strategies tailored to clients.
• Conduct site inspections to ensure adherence to safety guidelines.
• Monitor KPIs for efficiency and customer satisfaction.

Skills

Pest management knowledge

Leadership

Quality assurance

Customer service

Decision-making

Compliance and safety awareness

Education

Bachelor’s Degree in relevant field

Postgraduate in Operations Management or Business Administration

Tools

Pest Control Operator License

HSE Certification (NEBOSH, OSHA) preferred

Job description

Role Purpose

Responsible for overseeing pest control operations to ensure safe, efficient, and high-quality service delivery. The role focuses on managing field teams, ensuring compliance with health and safety standards, maintaining customer satisfaction, and optimizing operational performance and profitability.

Key Responsibilities

• Oversee daily pest control operations and ensure compliance with company and regulatory standards.


• Lead, train, and manage pest control technicians to achieve high performance and service quality.


• Develop and implement pest management strategies tailored to client requirements.


• Conduct regular site inspections to ensure adherence to procedures and safety guidelines.


• Monitor KPIs and ensure operational efficiency and customer satisfaction.


• Manage service schedules, resource allocation, and equipment maintenance.


• Maintain accurate service records, reports, and compliance documentation.


• Handle customer inquiries and resolve escalated complaints professionally.


• Collaborate with sales and marketing teams to promote pest control services.


• Support budgeting, cost control, and performance reporting.

Preferred Candidate

• Bachelor’s Degree in Environmental Science, Entomology, Agriculture, Business Administration, or a related field.


• A postgraduate qualification in Operations Management or Business Administration (preferred).

Professional Certificates

• Certified Pest Control Operator License (from relevant regulatory authority).


• Health, Safety & Environment (HSE) Certification (e.g., NEBOSH, OSHA) preferred.

Skills

• Strong knowledge of pest management and integrated pest control methods.


• Leadership and team management.


• Quality assurance and operational planning.


• Customer service and communication skills.


• Decision-making and problem-solving.


• Compliance, safety awareness, and attention to detail.