Telephone Operator - AYS

Delta Hotels and Resorts®; Jeddah; On-site; SAR 27,900 - 39,060; Full time

Job summary

Delta Hotels and Resorts® is looking for a full-time position in Guest Services at their Jeddah location. The role involves answering guest calls, processing requests, and ensuring guest satisfaction while adhering to company policies.

Candidates should have a high school diploma or equivalent. This position does not require prior related work or supervisory experience. The hotel fosters a supportive environment valuing diverse backgrounds and creating equal opportunities.

Qualifications

• No related work experience is required.
• No supervisory experience is required.

Responsibilities

• Answer, record, log, and process all guest calls and requests.
• Operate telephone switchboard station and respond to guest inquiries.
• Follow company policies and ensure guest satisfaction.

Education

High school diploma or G.E.D. equivalent

Job description

Job Details

• Job Number: 26060875
• Job Category: Rooms & Guest Services Operations
• Location: Delta Hotels by Marriott Jeddah Al Salam, 3243 Al Salam, Jeddah, Saudi Arabia, Saudi Arabia, 23613
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.