Technical Expert- (SAP hybris/ SAP s/4 HANA experienced)

Squadio23; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Onsite work in Riyadh

Medical insurance

Renewable 12-month contract

Job summary

Squadio is seeking a SAP Technical Expert to enhance customer experiences on our Marketplace platform in Riyadh. The role requires SAP Hybris and SAP S/4HANA experience and Arabic language proficiency, with a renewable 12-month contract and on-site work in Riyadh, KSA.

The candidate will analyze customer feedback, define KPIs like NPS and CSAT, and design improvements for service experiences while documenting best practices for excellence in customer experience management.

Qualifications

• Arabic speaker required.
• Proven experience with SAP Hybris.
• Proven experience with SAP S/4HANA.

Responsibilities

• Enhance the overall experience of customers with Marketplace platform before the implementation of new services.
• Detailed profiles of different customer segments, including demographics, behaviors, needs, and preferences.
• Analysis of customer feedback collected through surveys, reviews, and other channels.
• Reports highlighting key themes, trends, and areas for improvement based on customer feedback.
• Actionable plans for addressing identified issues and enhancing various aspects of the customer experience.
• Definitions and tracking of KPIs related to customer experience, such as NPS, CSAT, CES.
• Design of new or improved service experiences, including prototypes or pilot programs.
• Strategies and programs designed to enhance customer retention and build long-term loyalty.
• Documentation of best practices and guidelines for delivering exceptional customer experiences.

Skills

Arabic Speaker

Customer experience mindset

Tools

SAP Hybris

SAP S/4HANA

Job description

Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support the growing need of startups and companies seeking to hire and manage their own engineering team remotely with engineers vetted by Squadio’s talent community.

Job Brief

We are seeking a highly motivated and detail-oriented SAP Technical Expert to join our team. The ideal candidate will have a strong analytical mind and excellent communication skills.

Job Responsibilities

Enhance the overall experience of customers with Marketplace platform before the

implementation of new services though the following:

o Detailed profiles of different customer segments, including demographics, behaviors, needs, and preferences.

o Analysis of customer feedback collected through surveys, reviews, and other channels.

o Reports highlighting key themes, trends, and areas for improvement based on customer feedback.

o Actionable plans for addressing identified issues and enhancing various aspects of the customer experience.

o Definitions and tracking of key performance indicators (KPIs) related to customer experience, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

o Design of new or improved service experiences, including prototypes or pilot programs.

o Strategies and programs designed to enhance customer retention and build long-term loyalty.

o Documentation of best practices and guidelines for delivering exceptional customer experiences.

Requirements

• Arabic Speaker
• Proven Experience with SAP Hybris
• Proven Experience with SAP s/4 HANA

Benefits

• 12-month renewable contract
• Opportunity to work onsite with a reputable client in Riyadh, KSA
• Individual medical insurance coverage