Technical Account Manager at Fortinet

Fortinet; Riyadh; In loco; SAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Fortinet is hiring a Technical Account Manager in Riyadh to serve as the primary technical advisor for strategic enterprise accounts. You will build trusted relationships, understand customer needs, and deliver tailored support and guidance.

The role emphasizes proactive issue detection, best practices, and optimizing ROI. Candidates should have 6+ years in technical support/post-sales, a CS/CE-related degree, and Fortinet NSE4 or similar certifications.

Competenze

• Minimum 6 years in a technical support/post-sales role.
• Bachelor’s degree in CS, SE or related field.
• Fortinet NSE4 and related certifications are a strong advantage.

Mansioni

• Develop deep understanding of customer needs to provide guidance and support.
• Act as trusted advisor with technical recommendations and best practices.
• Run advanced troubleshooting across Fortinet products and reproduce environments in lab.
• Own customer incidents to drive timely resolutions.
• Manage customer communications until case closure.
• Participate in customer calls and meetings to align on expectations.
• Produce service reports for key stakeholders.
• Report software/hardware issues to R&D and ensure follow-up.

Conoscenze

TCP/IP understanding

Networking protocols

Troubleshooting

Customer management

Security product experience

Remote/face-to-face support

Strong communication

Fortinet product knowledge

Formazione

Bachelor's degree in Computer Science or related field

Fortinet NSE4 certification

FCP/FCSS/FCX certification (advantage)

Strumenti

Fortinet products

Lab equipment for reproduce environments

Descrizione del lavoro

Technical Account Manager at Fortinet

Location: الرياض, S01, SA

Full time on site position offers great opportunities for career growth.

Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges.

Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.

Key Responsibilities

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements

• Good understanding of data networking protocols, specifically TCP/IP, routing and switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements

• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience
• Fortinet certification NSE4, FCP, FCSS, FCX a distinct advantage

Fluency in English and Arabic essential #LI-NC1