Strategic Technical Account Manager – Enterprise Security

Zoomcar

Riyadh

On-site

SAR 180,000 - 300,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Fortinet seeks a Technical Account Manager in Saudi Arabia to serve as the primary technical advisor for strategic enterprise customers, building long-term trusted relationships and guiding their security journeys. You will tailor technical recommendations to business goals and ensure customer environments stay healthy and aligned with best practices.

Responsibilities include understanding customer needs, performing advanced troubleshooting across Fortinet products, delivering clear service

Qualifications

Bachelor’s degree or equivalent experience in a technical field.
Fluency in English and Arabic essential.
6+ years in technical support/post-sales or related roles.

Responsibilities

Develop a deep understanding of customer business/technical needs and provide technical information, guidance and support.
Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
Run advanced troubleshooting on Fortinet products and reproduce customer environments in lab setups; recommend potential new solutions.
Take ownership of customer incidents to drive timely resolutions and manage communications until closure.
Participate in customer conference calls or meetings and produce service reports summarizing activity and performance.