Team Leader Outlet

Rosewood Jeddah; Jeddah; On-site; SAR 48,000 - 60,000; Full time

Job summary

A luxury hotel in Jeddah is seeking a Team Leader - Outlet to lead food and beverage operations. This role involves ensuring alignment with corporate strategies, delivering exceptional guest service, and maintaining positive relationships among staff. Candidates should have experience in hospitality, strong communication skills, and the ability to motivate a team. The position offers full-time employment with mid-senior level responsibilities.

Qualifications

• Experience in the hospitality industry, especially in food and beverage service.
• Ability to lead and motivate a team effectively.
• Strong communication skills to interact with guests and staff.

Responsibilities

• Ensure alignment of Food and Beverage activities with corporate strategy.
• Deliver exceptional guest service at all times.
• Maintain a positive working relationship with guests and colleagues.

Skills

Guest service excellence

Team collaboration

Problem resolution

Job description

Join to apply for thethal Team Leader - Outlet role at Rosewood Jeddah

Join to apply for theTeam Leader - Outlet role at Rosewood Jeddah

Responsibilities

• Assists to ensure that Food and Beverage activities align with corporate strategy and hotel actions are implemented appropriately.
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• Assist in preparing and updating departmental operations manuals.
• Conduct regular divisional communication meetings and ensure departmental briefings are effective.
• Deliver brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure satisfactory resolution.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish rapport with guests to maintain good customer relationships.
• Ensure that minimum brand standards and all Food and Beverage Essentials are implemented.
• Respond to consumer audit results and implement relevant changes.
Wired to help<,
• Work closely with other Outlet Managers in a supportive manner, focusing on overall hotel success.
• Ensure that Food and Beverage associates work collaboratively with other departments in a teamwork spirit.
• Assist in conducting monthly inventory checks of all operating equipment and supplies.
• Possess thorough knowledge of menu items and the ability to recommend combinations and upsell alternatives.
• Ensure outlet cleanliness and organization at front and back of house.
• In the absence of Assistant Outlet Manager, conduct daily pre‑shift briefings on preparation, service and menu.
• Liaise with kitchen and beverage departments on daily operations and quality control.
• Perform cashier functions and manage Micros cashiering procedures.
• Balance cash and credit card charges and remit cash to Front Office Safe.
<_platform>Make necessary checks for specific events or functions.
• Be a hands‑on supervisor and present in the Outlet, especially during busy periods.
• Assist in organizing with Housekeeping to ensure cleaning schedules are strictly adhered to.
• Support marketing initiatives, including preparing the annual marketing plan and evaluating market trends.
• Improve productivity levels and manage utility/payroll costs within guidelines.
• Ensure outlet operates profitably while delivering on the brand promise.
• Help achieve monthly and annual revenue targets.
• Adhere to all financial record‑keeping, money handling and licensing regulations.
• Assist in inventory management and ongoing maintenance of hotel operating equipment.
• Embrace new technology and equipment to improve productivity.
• Oversee punctuality and appearance ofərinə Food and Beverage associates.
• Develop associate skills through training, coaching and mentoring.
• Encourage associative creativity and recognize their contributions.
• Ensure adherence to associate rules, fire, hazard safety and security regulations.
• Process results of the Associate Engagement Survey and implement changes.
• Knowledgeable in statutory legislation of associate and industrial relations.
• Exercise responsible management, positively representing the hotel and Rosewood Hotels & Resorts.
• Strictly follow rules and regulations concerning fire, hygiene and health and safety.
• Maintain strong professional relationships with industry partners.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attend required training sessions and meetings.
• Carry out any other reasonable duties assigned.
• Contribute to brand integrity and clarity as a “Brand Ambassador.”
ModelALTH inside structure‑ character and core values at all times.
• Comply with company policies and work within pre‑set budgetary limits.
• Take on additional tasks in a reasonable framework.
Note: This job description reflects duties involved in this position but the company reserves the right to add, remove, or alter duties as needed.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology
• Hospitality

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