Tabby Customer Service Representative

SAED.; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A customer service-focused company in Riyadh is hiring for an entry-level customer service position. The job entails answering customer calls, providing clear information, and ensuring high satisfaction levels. Candidates should have strong communication skills in Arabic and English, and previous experience in customer service is preferred. The compensation includes a competitive salary and performance-based allowances. Join a team that values collaboration and positive customer interactions.

Benefits

Competitive salary package

Monthly English language allowance

Performance-based bonuses

Career growth opportunities

Medical insurance coverage

Qualifications

• Previous experience in customer service or call center preferred.

Responsibilities

• Answer customer calls and provide accurate information.
• Find timely solutions for customer issues.
• Handle difficult customers professionally.
• Process customer inquiries efficiently.
• Achieve a high level of customer satisfaction.

Skills

Excellent verbal communication skills in Arabic and English

Strong problem-solving abilities

Conflict-resolution skills

Good listening skills

Positive attitude

Customer-focused mindset

Team collaboration

Job description

Responsibilities

• Answer customer calls and provide accurate and clear information.
• Find timely solutions for customer issues.
• Handle difficult or disruptive customers professionally and calmly.
• Receive and process customer inquiries efficiently.
• Adhere to company policies and procedures.
• Achieve a high level of customer satisfaction and service quality.

Compensation

• Competitive salary package of 6,635 SAR per month.
• Monthly English language allowance of up to 500 SAR, subject to company’s policy.
• Monthly performance allowance up to 25% of the salary based on KPIs.
• Career growth opportunities with promotions for top performers.
• Medical insurance coverage at major hospitals.

Working Hours

• Five working days per week.
• 9 hours per day, including a 1-hour break.

Job Requirements

Education: Not specified.

Experience: Previous experience in customer service or call center preferred.

Personal Skills

• Excellent verbal communication skills in Arabic and English.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Good listening skills and attention to detail.
• Positive attitude and customer-focused mindset.
• Ability to work collaboratively in a team and meet performance targets.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Financial Services and Telephone Call Centers