T24 Operations Analyst

leading-edge; Riyadh; On-site; SAR 216,000 - 288,000; Full time

Job summary

leading-edge is seeking an experienced T24 Operations Analyst to join our team in Riyadh. The role involves monitoring the Temenos T24 system, resolving incidents, and preventing recurring problems to minimize downtime.

Ideal candidates hold a Bachelor's in Computer Science or IT and have at least 2 years of T24 operations experience, with strong analytical, problem‑solving, and communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in T24 operations, support, or analysis.
• In-depth knowledge of Temenos T24 core banking system, including its architecture, components, and configuration.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor T24 system performance and troubleshoot issues to minimize downtime.
• Analyze, resolve, and document T24 incidents and communicate to stakeholders.
• Identify root causes of recurring issues and prevent recurrence.
• Perform routine system maintenance: patching, updates, and backups.
• Provide level 2 support to T24 users and resolve system-related questions.
• Review and improve T24-related processes for efficiency and quality.
• Generate reports and analyze data to identify trends and opportunities.

Skills

Analytical skills

Problem‑solving

Communication skills

Teamwork

Independent work

Troubleshooting

Reporting & analytics

Education

Bachelor's degree in Computer Science / IT

Tools

Temenos T24

Job description

Job Summary

We're seeking an experienced T24 Operations Analyst to join our team. The ideal candidate will have in-depth knowledge of Temenos T24 core banking system and experience in analyzing, resolving, and preventing operational issues.

Key Responsibilities

• 1. Monitoring and Troubleshooting: Monitor T24 system performance, identify issues, and troubleshoot problems to minimize downtime.
• 2. Incident Management: Analyze, resolve, and document incidents related to T24, ensuring timely resolution and communication to stakeholders.
• 3. Problem Management: Identify root causes of recurring issues and implement corrective actions to prevent future occurrences.
• 4. System Maintenance: Perform routine system maintenance tasks, such as patching, updates, and backups.
• 5. User Support: Provide level 2 support to T24 users, resolving technical issues and answering system-related questions.
• 6. Process Improvement: Continuously review and improve T24-related processes, ensuring alignment with industry best practices.
• 7. Reporting and Analytics: Generate reports and analyze data to identify trends, issues, and opportunities for improvement.

Requirements

• 1. Bachelor's degree in Computer Science, Information Technology, or related field.
• 2. Minimum 2+ years of experience in T24 operations, support, or analysis.
• 3. In-depth knowledge of Temenos T24 core banking system, including its architecture, components, and configuration.
• 4. Strong analytical, problem-solving, and communication skills.
• 5. Ability to work independently and as part of a team.