System Administrator - GCC geo cluster (Riyadh based)

Traverse Health Clinic; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

Traverse Health Clinic in Riyadh invites a hands-on System Administrator to manage Linux/Windows servers, cloud infrastructure, and core business systems onsite. You will maintain security, reliability, and thorough documentation while delivering responsive user support.

The role requires strong administration, RBAC, backups, monitoring, and incident response, with exposure to containerization, Kubernetes, and cloud platforms like Google and Huawei.

Qualifications

• Proven experience in system administration or IT infrastructure support.
• Practical knowledge of Linux and Windows operating systems.
• Experience with user account administration, permissions, and access troubleshooting.
• Understanding of networking fundamentals, VPNs, authentication, storage, backups, and system monitoring.
• Ability to diagnose technical problems methodically and communicate solutions clearly.
• Strong documentation and organizational skills.
• English proficiency at B2 level or higher.
• Ability to work on-site in Riyadh.

Responsibilities

• Administer Linux- and Windows-based servers, virtual machines, and Windows workstations.
• Provision, modify, and deprovision user accounts throughout the employee lifecycle.
• Troubleshoot user access, authentication, VPN, connectivity, and system availability issues.
• Administer roles, permissions, and role-based access controls, including within IRIS and Apache Superset.
• Maintain an accurate inventory of Systems and infrastructure assets.
• Manage Microsoft 365 accounts, licenses, groups, and access policies.
• Monitor server and workstation health, performance, storage capacity, availability, and outages.
• Verify backup completion and periodically confirm recovery readiness.
• Support containerized environments; assist with Kubernetes administration where applicable.
• Support infrastructure hosted on cloud platforms such as Google Cloud Platform and Huawei Cloud.
• Use or learn infrastructure automation tools, including Ansible and Terragrunt.
• Coordinate with cloud, VPN, software, hardware, and other technology vendors.
• Maintain technical documentation, operating procedures, system records, and the internal knowledge base.
• Identify opportunities to automate routine administration and improve security, reliability, and operational efficiency.
• Participate in incident response and infrastructure maintenance activities when required.

Skills

System administration

Linux and Windows

User access management

Networking fundamentals

Documentation

English proficiency (B2+)

On-site in Riyadh

Tools

Google Cloud Platform

Huawei Cloud

Ansible

Terragrunt

Kubernetes

IRIS

Apache Superset

Microsoft 365

AnyDesk

Notion

Job description

System Administrator

Location:Riyadh, Saudi Arabia

Work arrangement:On-site

Employment type:Full-time

Company Description

Traverse Health is an international real-world evidence provider specializing in emerging markets and digital innovation across healthcare and life sciences.

We develop advanced digital solutions that help healthcare organizations and pharmaceutical, biotechnology, and medical-device companies unlock the value of patient data. By connecting healthcare providers with the life-sciences industry, Traverse Health enables data-driven decision-making and supports better patient outcomes.

Our services also support contract research organizations, health insurers, healthtech companies, and drug-discovery organizations—creating measurable, real-world value throughout the healthcare ecosystem.

Role Overview

We are seeking a hands-on System Administrator to manage our servers, workplace technology, user access, cloud infrastructure, and core business systems. The successful candidate will help maintain a secure, reliable, and well-documented IT environment while providing responsive support to users.

Key Responsibilities

• Administer Linux- and Windows-based servers, virtual machines, and Windows workstations.
• Provision, modify, and deprovision user accounts throughout the employee lifecycle.
• Troubleshoot user access, authentication, VPN, connectivity, and system availability issues.
• Administer roles, permissions, and role-based access controls, including within IRIS and Apache Superset.
• Maintain an accurate inventory of:
• Systems and infrastructure assets
• User and administrative accounts
• System owners and administrators
• Access privileges and credential ownership
• Workstations, servers, virtual machines, and software licenses
• Manage Microsoft 365 accounts, licenses, groups, and access policies.
• Monitor server and workstation health, performance, storage capacity, availability, and outages.
• Verify backup completion and periodically confirm recovery readiness.
• Support containerized environments; assist with Kubernetes administration where applicable.
• Support infrastructure hosted on cloud platforms such as Google Cloud Platform and Huawei Cloud.
• Use or learn infrastructure automation tools, including Ansible and Terragrunt.
• Coordinate with cloud, VPN, software, hardware, and other technology vendors.
• Manage software licenses, renewals, usage, and allocation.
• Provide secure remote support using tools such as AnyDesk.
• Maintain technical documentation, operating procedures, system records, and the internal knowledge base.
• Identify opportunities to automate routine administration and improve security, reliability, and operational efficiency.
• Participate in incident response and infrastructure maintenance activities when required.
  

Systems and Technologies

• Linux and Windows Server
• Windows workstations
• Microsoft 365
• IRIS
• Apache Superset
• Notion
• AnyDesk
• Virtual machines
• VPN and remote-access solutions
• Containers and Kubernetes
• Google Cloud Platform
• Huawei Cloud
• Ansible
• Terragrunt
  

Required Qualifications

• Professional experience in system administration or IT infrastructure support.
• Practical knowledge of Linux and Windows operating systems.
• Experience with user account administration, permissions, and access troubleshooting.
• Understanding of networking fundamentals, VPNs, authentication, storage, backups, and system monitoring.
• Ability to diagnose technical problems methodically and communicate solutions clearly.
• Strong documentation and organizational skills.
• English proficiency at B2 level or higher.
• Ability to work on-site in Riyadh.

Preferred Qualifications

• Experience with containers and basic Kubernetes administration.
• Exposure to Google Cloud Platform, Huawei Cloud, or a comparable cloud platform.
• Familiarity with infrastructure-as-code or configuration-management tools, particularly Ansible and Terragrunt.
• Programming or scripting experience using Bash, PowerShell, Python, or a similar language.
• Experience administering Microsoft 365 and business intelligence platforms.
• Familiarity with IT asset, license, vendor, and knowledge-base management.
• Knowledge of security best practices, least-privilege access, and backup recovery procedures.
  

Ideal Candidate

• You are dependable, security-conscious, and comfortable taking ownership of day-to-day IT operations. You enjoy troubleshooting, keep accurate records, communicate well with both technical and non-technical colleagues, and are motivated to learn new infrastructure and automation technologies.