Strategic Account & Growth Specialist

Napco National Company; Dammam; On-site; SAR 60,000 - 120,000; Full time

Job summary

Napco National Company in Dammam, Saudi Arabia, is seeking an Account Support professional to coordinate field visits, relay outcomes to the Account Manager, and help secure sales orders. The role involves identifying customer needs, proposing solutions, and contributing to forecasting and account satisfaction.

The successful candidate will assist in evaluating complaints, pursuing cross-selling opportunities, and collecting payments within approved credit limits.

Responsibilities

• Conduct customer visits when assigned, and relay outcome of visit to Account Manager.
• Follow up with assigned customers to assist Account Manager in securing sales orders.
• Assist Account Manager in identifying customer needs and propose possible solutions.
• Assist Accounts Manager in evaluating and analyzing customer complaints.
• Provide input to Accounts Manager regarding forecast in order to assist where applicable.
• Identify any cross-selling opportunities within the assigned accounts and suggest to Accounts Manager.
• Collect payments to maintain receivables aging and DSO ratios within the approved credit limits.
• Assist Accounts Manager in converting assigned prospects to Marketing Qualified Prospects (MQPs), and later into customers.
• Collect feedback on competitor activities from the field, and relay to Accounts Manager to build and update competitor profile.
• Seek new ideas and remain updated on latest trends, technologies and processes within the field.

Job description

Napco National Company in Dammam, Saudi Arabia, is seeking an Account Support professional to coordinate field visits, relay outcomes to the Account Manager, and help secure sales orders. The role involves identifying customer needs, proposing solutions, and contributing to forecasting and account satisfaction.

The successful candidate will assist in evaluating complaints, pursuing cross-selling opportunities, and collecting payments within approved credit limits.