Senior Planning and Ops Manager SIMS

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading multinational company is seeking a Senior Planning and Ops Manager to drive supply chain excellence in India. The role involves managing operational performance of sellers, reducing costs, and improving customer experience. The ideal candidate will have over 8 years in digital sales and account management, proficient in data analysis and project management. This position requires strong collaboration across teams and effective communication skills. An inclusive culture is offered, empowering all employees to achieve their best.

Qualifications

• 6+ years of sales experience.
• 8+ years of digital sales, account management, or business development experience.
• Experience managing complex business relationships at scale.

Responsibilities

• Ensure seller/vendor operational performance delivery inline with targets.
• Identify metrics for managing tradeoffs to improve customer experience.
• Work on strategies to reduce cost, lead time, and waste.

Skills

Data analysis

Project management

Sales strategy development

Cross-functional collaboration

Tools

Excel

Access

SQL

Job description

We are looking for a dynamic, organized and self-starting Senior Planning and Ops manager who can drive innovation, set up the processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. You will own operational performance of sellers/vendors on marketplace, influence FC Ops processes and work with various stakeholders to protect vendor and customer experience. You will also be in-charge of driving system/process improvements working with Seller ISMs, SC Ops teams, vendor operations, and delivering on key operation programs which make the Amazon India business sustainable and profitable in the long term. You will create, write and review business cases, perform supporting research and analysis, and develop solutions from conceptualization to execution and monitoring. This position requires strong self-motivation, self-starting and project management skills. The ideal candidate will have the ability to work closely with all the category leaders, planning and forecasting managers, operations team, and technology teams to develop strategy, dashboards, and modes of execution to solve complex inbound operation problems. Successful candidates will be high analytical and having strong deep dive bias, excellent communicators, strong influencers, curious, highly motivated and effective within distributed teams. The position is located in Bangalore, India.

Key job responsibilities

• Ensure seller / vendor operational performance delivery inline with targets
• Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience and making decisions with internal and external stakeholders
• Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
• Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time
• Create, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
• Retrieve and analyze data using Excel, Access, SQL or other data management systems
• Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program
• Work with Cross-functional teams to deliver operational performance / projects

A day in the life

Driving Supply Planning with Sellers to ensure right balance of inbounds are done so that availability isn't impacted and inbound labour is optimized.

Basic Qualifications

• 6+ years of sales experience
• 8+ years of digital sales, account management, business development, or partner management experience
• Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors
• Experience analyzing data and best practices to assess performance drivers
• Experience managing and growing complex business relationship at scale

Preferred Qualifications

• Experience personally closing large complex deals end-to-end
• Experience developing and executing sales strategies, tactics, plans, systems and programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.