Soft Services Lead: Facilities & Guest Experience

JASARA PMC; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Jasara Program Management Company (Jasara PMC) is seeking a Soft Services Specialist to oversee housekeeping, cleaning, waste management, landscaping, and visitor support across assigned facilities at Qiddiya. The role emphasizes safety, SLA adherence, and service quality in a dynamic, large-scale development environment.

You will coordinate with service providers, monitor performance, and ensure records and inspections are kept up to date, contributing to a welcoming and well-maintained

Qualifications

• 7-10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environment.
• Experience managing service providers and contractors is preferred.
• Experience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous.

Responsibilities

• Monitor and coordinate daily soft services activities across assigned facilities and public areas.
• Ensure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered to SLAs.
• Conduct routine inspections to assess service quality and identify improvements.
• Ensure facilities maintain high standards of cleanliness, hygiene, and appearance.
• Liaise with service providers and contractors to fulfill contractual obligations.
• Monitor contractor performance and report deficiencies; support corrective actions.
• Identify and report operational risks, hazards, and non-compliance issues; support emergency response.
• Respond to inquiries and resolve service-related complaints; promote a positive customer experience.
• Maintain service records, inspection reports, and operational documentation; assist in budgets and procedures.

Skills

Facilities management

Soft services operations

Contract management

Vendor liaison

Job description

Jasara Program Management Company (Jasara PMC) is seeking a Soft Services Specialist to oversee housekeeping, cleaning, waste management, landscaping, and visitor support across assigned facilities at Qiddiya. The role emphasizes safety, SLA adherence, and service quality in a dynamic, large-scale development environment.

You will coordinate with service providers, monitor performance, and ensure records and inspections are kept up to date, contributing to a welcoming and well-maintained