Soft Services Specialist

JASARA PMC; Riyadh; Vor Ort; SAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Jasara Program Management Company (Jasara PMC) is seeking a Soft Services Specialist to oversee housekeeping, cleaning, waste management, landscaping, and visitor support across assigned facilities at Qiddiya. The role emphasizes safety, SLA adherence, and service quality in a dynamic, large-scale development environment.

You will coordinate with service providers, monitor performance, and ensure records and inspections are kept up to date, contributing to a welcoming and well-maintained

Qualifikationen

• 7-10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environment.
• Experience managing service providers and contractors is preferred.
• Experience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous.

Aufgaben

• Monitor and coordinate daily soft services activities across assigned facilities and public areas.
• Ensure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered to SLAs.
• Conduct routine inspections to assess service quality and identify improvements.
• Ensure facilities maintain high standards of cleanliness, hygiene, and appearance.
• Liaise with service providers and contractors to fulfill contractual obligations.
• Monitor contractor performance and report deficiencies; support corrective actions.
• Identify and report operational risks, hazards, and non-compliance issues; support emergency response.
• Respond to inquiries and resolve service-related complaints; promote a positive customer experience.
• Maintain service records, inspection reports, and operational documentation; assist in budgets and procedures.

Kenntnisse

Facilities management

Soft services operations

Contract management

Vendor liaison

Jobbeschreibung

Jasara Program Management Company (Jasara PMC) is a leading Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of Saudi Vision 2030, particularly in delivering giga-projects and large-scale infrastructure developments.

We are seeking a Soft Services Specialist to join JASARA PMC. The Soft Services Personnel is responsible for supporting the delivery and monitoring of soft services across assigned facilities and assets within Qiddiya. This includes overseeing housekeeping, cleaning, waste management, pest control, landscaping, visitor support services, and associated service providers to ensure a safe, clean, and welcoming environment for residents, visitors, tenants, and stakeholders.

Key Responsibilities

Soft Services

• Monitor and coordinate daily soft services activities across assigned facilities and public areas.
• Ensure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered in accordance with established standards and service level agreements (SLAs).
• Conduct routine inspections to assess service quality and identify areas for improvement.
• Ensure all facilities maintain high standards of cleanliness, hygiene, and appearance.

Contract Management

• Liaise with service providers and contractors to ensure contractual obligations are fulfilled.
• Monitor contractor performance and report service deficiencies.
• Support the evaluation and implementation of corrective actions where required.
• Verify the completion of work orders and service requests.

Health, Safety & Compliance

• Ensure compliance with health, safety, environmental, and quality standards.
• Identify and report operational risks, hazards, and non-compliance issues.
• Support emergency response activities related to soft services operations.
• Maintain accurate inspection and compliance records.

Customer Service

• Respond to customer, tenant, and stakeholder inquiries related to soft services.
• Support the resolution of service-related complaints in a professional and timely manner.
• Promote a positive customer experience through proactive service delivery.

Reporting and Administration

• Maintain service records, inspection reports, and operational documentation.
• Prepare daily, weekly, and monthly performance reports.
• Support budget monitoring and resource utilization activities.
• Assist in developing operational procedures and continuous improvement initiatives.

• 7-10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environment.
• Experience managing service providers and contractors is preferred.
• Experience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous.