Site Manager

By Light Professional IT Services LLC; Riyadh Region; On-site; SAR 337,457 - 449,943; Full time

Job summary

By Light Professional IT Services LLC is seeking an experienced IT Services Support professional to provide critical communications and information technology services to the U.S. Military Training Mission in Riyadh, Saudi Arabia. The role involves ensuring the integrity and security of networking operations and providing administrative oversight of IT functions.

The ideal candidate requires extensive IT operations experience, strong leadership abilities, and relevant certifications such as PMP and Security+. A Secret Security Clearance is required for this position.

Qualifications

• 10+ years in IT operations and network administration.
• 5+ years supporting US Government programs in overseas environments.
• Strong understanding of ITIL-based service management.

Responsibilities

• Lead daily technical and administrative operations of IT services.
• Interface with USMTJ6 leadership for mission priorities.
• Oversee continuity of operations (COOP) planning.

Skills

Project Management

Network Administration

Cybersecurity

Leadership

Communication

Education

Bachelor’s degree in Information Technology, Computer Science or Cybersecurity

Master’s degree preferred

Tools

ITIL v4 Foundation

CompTIA Security+ CE

PMP or CompTIA Project+

Job description

Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview

Provides mission‑critical Communications and Information Technology Services (CITS) support to the U.S.Military Training Mission (USMTM) in Riyadh,SaudiArabia, ensuring secure, reliable, and continuous NIPR/SIPR network operations across all functional areas. Contributes to the installation, administration, maintenance, and modernization of IT systems supporting USMTMJ6 and mission partners, including helpdesk, network, server, cybersecurity, and project management activities. Operates within DoW,USARCENT,CENTCOM, andNETCOM standards to sustain enterprise connectivity, data integrity, and operational readiness. Each position under this contract plays a vital role in maintaining the confidentiality, availability, and integrity of USMTM’s communications infrastructure while delivering responsive, professional, and compliant technical services throughout the 12‑month period of performance.

Responsibilities

• Serve as the on‑site lead for all contract operations under the USMTMCITS program, providing daily technical and administrative oversight across helpdesk, network, systems, and cybersecurity functions.
• Act as the primary interface with USMTMJ6 leadership, ensuring alignment of contractor activities with mission priorities, operational schedules, and performance standards.
• Implement disciplined project governance, risk management, and quality assurance consistent with DepartmentofWar(DoW),USARCENT,CENTCOM, andNETCOM directives.
• Develop and maintain project plans, timelines, and milestones in coordination with the ContractProgramManager, tracking execution and reporting progress against deliverables.
• Provide leadership, direction, and technical guidance to all contractor personnel, ensuring adherence to configuration control, change management, and ITIL‑based service delivery processes.
• Coordinate with higher‑tier organizations (RCC‑SWA,NETCOM,CENTCOM) for escalated network, cybersecurity, and enterprise service issues.
• Oversee continuity of operations (COOP) planning, ensuring uninterrupted network and communications support during outages or emergencies.
• Maintain accountability for contract deliverables, personnel performance, and compliance with all PWS requirements, including reporting and documentation standards.
• Ensure all work centers meet or exceed AcceptableQualityLevels(AQLs) defined in the PerformanceRequirementsSummaryTable.
• Support transition‑in and transition‑out activities, ensuring seamless handover of responsibilities, assets, and documentation.
• Provide monthly operational and performance summaries to the ContractProgramManager, highlighting risks, corrective actions, and mission impacts.
• Foster a culture of professionalism, responsiveness, and mission focus among all contractor staff, ensuring effective collaboration with Government and mission partners.

Required Experience/Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Certifications: PMP or CompTIA Project+, Security+ CE, and ITIL v4 Foundation.
• Minimum of 10 years of experience in IT operations, network administration, systems integration, or enterprise service delivery.
• At least 5 years of leadership experience supporting Department of War (DoW) or U.S. Government programs in deployed, overseas, or mission‑critical environments.
• Demonstrated experience managing daily IT operations across helpdesk, network, server, and cybersecurity functions in accordance with PWS requirements.
• Proven ability to develop project plans, manage schedules, track milestones, and oversee quality control for complex IT service delivery contracts.
• Experience coordinating with higher‑tier organizations such as RCC‑SWA, CENTCOM, and NETCOM for escalated support, enterprise integration, and change management.
• Strong understanding of configuration control, ITIL‑based service management, and enterprise patching and compliance processes.
• Strong written and verbal communication skills for coordination with Government leadership, mission partners, and contractor personnel.

Preferred Experience/Qualifications

• Master’s degree in Information Technology, Cybersecurity, Business Administration, or a related field.
• Project Management Professional (PMP), ITIL v4 Managing Professional, CISSP, or CASP+ certifications.
• Fifteen or more years of progressive leadership experience supporting Department of War (DoW) or U.S. Government IT operations in deployed or international environments.
• Demonstrated success managing multi‑discipline IT service delivery teams and coordinating with higher‑tier organizations such as RCC‑SWA, CENTCOM, and NETCOM.
• Experience developing and implementing Continuity of Operations (COOP) plans, risk mitigation strategies, and performance metrics aligned to Acceptable Quality Levels (AQLs).
• Proven ability to lead transition‑in and transition‑out activities, including staff mobilization, asset transfer, and knowledge handover.
• Background in cybersecurity policy implementation, configuration control, and change management within classified network environments.
• Strong interpersonal and cross‑cultural communication skills for collaboration with U.S. personnel and host‑nation counterparts.

Special Requirements/Security Clearance

• Requires a Secret Security Clearance.