Services Specialist - Customer Contract Management

Baker Hughes; Dhahran Compound; On-site; SAR 180,000 - 300,000; Full time

Job summary

Baker Hughes in Dhahran, Saudi Arabia is seeking a Subscription Services Contract Manager for SAP-based subscription contracts across Europe, Middle East, India and Africa. You will own financials, oversee deployments, and ensure continuous delivery and renewals for the subscription scope of work.

You will act as the single point of contact for subscribers, ensuring operational excellence, contractual compliance, and high customer satisfaction.

Qualifications

• Bachelor's degree in science or engineering from an accredited university or college.
• Experience in Digital Deployment and Delivery for at least 3 years.
• Strong interpersonal and leadership skills / ability to influence others and lead teams.
• Proven financial, analytical and organizational ability.
• Experience in working directly with customers within the digital framework.

Responsibilities

• Drive successful execution for the contracts (planning, resources, continuity and handover between resources).
• Ensure seamless execution and drive consistency on contract delivery.
• Drive efficiency and productivity methods to execute more lenient and profitable.
• Handling customers communication, high-level engagement, and customer performance reviews.

Skills

Digital Deployment

Delivery

Leadership

Customer relationship

Financial analysis

Education

Bachelor's degree in science or engineering

Tools

SAP

Job description

Job Description

The Subscription Services Contract Manager is assigned on the subscription contracts for the Software as a Service (SaaS). The candidate is assigned to the contracts with Europe, Middle East, India and Africa to ensure the internal license orders, remote implantation, and yearly software updates are delivered. Moreover, the assigned candidate will be acting as a single point of contacts for our subscribers ensuring operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Accountable for:

• Acceptance of R3 Handoff, creating and planning of Subscription Contracts on SAP

• Own financials of assigned contracts and is SAP “Responsible Person”

• Deliver on subscription scope of work including the internal license ordering, deployment, initial implementation, and yearly updates with the centralized deployment COE.

• Compliance with Financial Excellence (FINEX) dashboards for owned contracts

• Owning operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Responsible for:

• Drive successful execution for the contracts (planning, resources, continuity and handover between resources)

• Ensure seamless execution and drive consistency on contract delivery

• Drive efficiency and productivity methods to execute more lenient and profitable

• Handling customers communication, high-level engagement, and customer performance reviews

Required Qualifications & Certifications

• Bachelor's degree in science or engineering from an accredited university or college

• Experience in Digital Deployment and Delivery for at least 3 years

• Strong interpersonal and leadership skills / ability to influence others and lead teams

• Proven financial, analytical and organizational ability

• Experience in working directly with customers within the digital framework

The Baker Hughes internal title for this role is: Services Specialist - Customer Contract Management About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.