Senior ServiceNow Business Analyst - ITSM & Transformation

Salt; Riyadh; On-site; SAR 300,000 - 480,000; Full time

Job summary

Salt is partnering with a leading global technology consultancy to recruit a Senior ServiceNow Business Analyst to support enterprise ServiceNow implementation and transformation programmes. You will be the key link between business stakeholders, technical delivery teams and ServiceNow architects, ensuring requirements translate into scalable platform solutions.

Ideal candidates have 7–10+ years in Business Analysis or ITSM consulting, with 3–5 years of ServiceNow implementation experience,

Qualifications

• 7–10+ years of experience in Business Analysis or ITSM consulting.
• Minimum 3–5 years of ServiceNow implementation experience.
• Strong functional understanding of ServiceNow ITSM.
• Good knowledge of ITIL v4 processes and service management principles.
• Experience producing BRDs, FSDs, workflows, user stories and acceptance criteria.
• Excellent workshop facilitation and stakeholder management skills.
• Experience supporting Agile/Scrum delivery environments.
• Hands‑on involvement in UAT, implementation and go‑live activities.

Responsibilities

• Lead requirements-gathering workshops with business and technical stakeholders.
• Analyse existing business processes and identify opportunities for improvement and automation.
• Translate business requirements into detailed functional specifications and ServiceNow user stories.
• Produce BRDs, FSDs and acceptance criteria.
• Conduct process mapping, gap analysis and requirements validation.
• Collaborate with ServiceNow Architects and Developers to ensure solutions align with business needs.
• Support ITSM process standardisation and ITIL-aligned service management practices.
• Facilitate stakeholder discussions and solution design workshops.
• Support Agile delivery, sprint planning, backlog refinement and user story validation.
• Coordinate UAT, defect resolution and business sign-off.
• Support go-live activities, change management and user adoption.

Skills

Stakeholder management

Requirements elicitation

Business process mapping

Gap analysis

Workshop facilitation

Agile/Scrum delivery

UAT involvement

Tools

ServiceNow

BRD/FSD documentation

Job description

Salt is partnering with a leading global technology consultancy to recruit a Senior ServiceNow Business Analyst to support enterprise ServiceNow implementation and transformation programmes. You will be the key link between business stakeholders, technical delivery teams and ServiceNow architects, ensuring requirements translate into scalable platform solutions.

Ideal candidates have 7–10+ years in Business Analysis or ITSM consulting, with 3–5 years of ServiceNow implementation experience,