Senior ServiceNow BA for ITSM Transformation Lead

Xpand Group; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Salt, partnering with a leading global technology consultancy, seeks an experienced ServiceNow Senior Business Analyst to drive enterprise ServiceNow implementations and transformations. You will bridge business stakeholders with delivery teams, translating requirements into scalable platform solutions and guiding UAT and go-live activities.

The role requires 7-10+ years in business analysis/ITSM consulting, 3-5+ years in ServiceNow, and strong ITIL v4 knowledge, with hands-on delivery in agile

Qualifications

• 7-10+ years of experience in Business Analysis, ITSM consulting or related functions.
• Minimum 3-5 years of ServiceNow implementation experience.
• Strong functional understanding of ServiceNow ITSM.
• Good knowledge of ITIL v4 processes and service management principles.
• Proven experience with requirements elicitation, business process mapping and gap analysis.
• Experience producing BRDs, FSDs, workflows, user stories and acceptance criteria.
• Excellent workshop facilitation and stakeholder management skills.
• Experience supporting Agile/Scrum delivery environments.
• Hands‑on involvement in UAT, implementation and go‑live activities.
• Strong written and verbal communication skills.

Responsibilities

• Lead requirements-gathering workshops with business and technical stakeholders.
• Analyse existing business processes and identify opportunities for improvement and automation.
• Translate business requirements into detailed functional specifications and ServiceNow user stories.
• Produce BRDs, FSDs and acceptance criteria.
• Conduct process mapping, gap analysis and requirements validation.
• Collaborate with ServiceNow Architects and Developers to ensure solutions align with business needs.
• Support ITSM process standardisation and ITIL-aligned service management practices.
• Facilitate stakeholder discussions and solution design workshops.
• Support Agile delivery, sprint planning, backlog refinement and user story validation.
• Coordinate User Acceptance Testing (UAT), defect resolution and business sign-off.
• Support go-live activities, change management and user adoption.

Job description

Salt, partnering with a leading global technology consultancy, seeks an experienced ServiceNow Senior Business Analyst to drive enterprise ServiceNow implementations and transformations. You will bridge business stakeholders with delivery teams, translating requirements into scalable platform solutions and guiding UAT and go-live activities.

The role requires 7-10+ years in business analysis/ITSM consulting, 3-5+ years in ServiceNow, and strong ITIL v4 knowledge, with hands-on delivery in agile