ServiceNow Business Analyst

Müller's Solutions; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a passionate ServiceNow Business Analyst to bridge business needs and technical solutions. In this role, you will collaborate with stakeholders, conduct process analysis, and ensure ServiceNow solutions align with business objectives. The ideal candidate will have a Bachelor's degree, 3+ years of experience, and strong understanding of ServiceNow functionalities, along with excellent analytical and communication skills. Join us for an innovative work environment and competitive benefits.

Benefits

Opportunity to work with a talented team

Competitive salary and benefits package

Exciting projects and innovative environment

Qualifications

• Minimum 3 years of experience as a Business Analyst in IT service management.
• Ability to translate business requirements into functional specifications.
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Conduct process analysis and mapping to identify improvement opportunities.
• Facilitate workshops and conduct user acceptance testing.

Skills

Strong understanding of ServiceNow functionality

Excellent analytical skills

Exceptional communication skills

Proficient with process mapping tools

Education

Bachelor's degree in Business Administration or Information Technology

Job description

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow
• Translate business requirements into functional specifications for the technical team
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions
• Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions
• Provide support and training to users to promote understanding of ServiceNow functionalities
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects
• Strong understanding of ServiceNow functionality and its applications within business processes
• Excellent analytical skills with a focus on identifying and addressing business needs
• Proficient with process mapping tools and techniques
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus

Benefits

• Opportunity to work with a talented and passionate team
• Competitive salary and benefits package
• Exciting projects and innovative work environment