Service Engineer & Patient Monitoring & Life Support

Mindray; Dhahran Compound; On-site; SAR 90,000 - 120,000; Full time

Job summary

A leader in medical technology is seeking a qualified candidate in Saudi Arabia for a role focusing on the design and implementation of Medical IT solutions. Responsibilities include leading technical support for local distributors and mentoring service teams. Candidates should have a Bachelor’s Degree in Engineering, with at least 3 years of experience in customer service within the medical industry. Strong troubleshooting and excellent communication skills are essential.

Qualifications

• Proven experience in customer service within the medical industry, preferably with expertise in patient monitoring.
• Strong troubleshooting, repair, and calibration skills.
• Excellent communication with a customer-focused mindset.

Responsibilities

• Lead the design and implementation of Medical IT solutions in hospitals.
• Provide ongoing technical support for local distributors.
• Guide and mentor distributor service teams to enhance customer satisfaction.
• Collect and analyze feedback from end-users for continuous improvement.

Skills

Health Information Exchange (HIE)

Networking skills

Medical Device Integration

Project Management

Training & Support

Education

Bachelor’s Degree in Engineering (Bioengineering, Biomedical, or equivalent)

Job description

Key Responsibilities

• Design and Implementation: Lead the design and implementation of Medical IT solutions in hospitals, ensuring seamless integration with existing infrastructure.
• Service Management & Support: Provide ongoing technical support for local distributors, focusing on Medical IT solutions, Patient Monitors, Anesthesia, and Ventilation equipment. Maintain close communication with headquarters to align local strategies with global service standards.
• Customer Service Leadership: Guide and mentor distributor service teams to optimize customer satisfaction, operational workflows, and adherence to best practices.
• Training & Development: Deliver training to distributor service teams to enhance service quality, troubleshooting capabilities, and customer support.
• Feedback & Continuous Improvement: Collect and analyze feedback from end-users to identify areas for improvement in service delivery and operational procedures.

Qualifications & Requirements

Technical Expertise

• Health Information Exchange (HIE): Knowledge of secure patient data sharing, with familiarity in HL7 v2.x protocol preferred.
• Networking Skills: Understanding of hospital network infrastructure with basic networking skills (CCNA or equivalent preferred).
• Medical Device Integration: Experience in integrating various medical devices within an IT ecosystem, with basic coding/scripting skills preferred.
• Medical IT Systems: Understanding of medical systems such as EMR, HIS, LIS, CDR, and medical charting software.
• Project Management: Ability to manage full project life cycles, from solution design to implementation and optimization.
• Training & Support: Proven ability to provide ongoing technical training and support for healthcare professionals to maximize system utilization.

Additional Qualifications

• Education: Bachelor’s/College Degree in Engineering (Bioengineering, Biomedical, or equivalent); preference for candidates specialized in Biotechnology, Biomedical Equipment, or related fields.
• Experience: Minimum 3 years of experience in customer service within the medical industry, preferably with expertise in patient monitoring and life support systems. Strong troubleshooting, repair, and calibration skills required.
• Leadership & Coaching: Strong leadership abilities with a focus on motivating internal teams and external partners to drive success.
• Communication Skills: Excellent communication skills, with a customer-focused mindset and the ability to foster team collaboration.
• Travel: Willingness to travel frequently within Saudi Arabia, as required by the role.
• Team Spirit: Adaptable, collaborative, and committed to working within a diverse, dynamic team environment.