Service Advisor

Haji Hussein Alireza & Co., Ltd.; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

Haji Hussein Alireza & Co., Ltd. in Saudi Arabia is seeking a Service Advisor to greet customers, collect vehicle details and coordinate with the workshop to schedule repairs. You will ensure all service documentation is accurate and customer records are maintained.

You will notify customers of problems or additional work, obtain approvals, and keep them updated on progress, costs and completion times. You will liaise with booking, workshop loading and parts, and ensure timely release of

Responsibilities

• Open job cards with clear / detailed concerns.
• Promote other services and products to customer as appropriate.
• To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring thatall service documentation is completed as accurately as possible and that customer records aremaintained.
• To notify customers of all problems or additional work required and gain authority to proceed, andkeep them fully informed of the progress of the work throuhhout the time of the repair.
• Liaise effectively with customer booking, workshop loading and parts operation.
• Receive customers and their vehicle in a friendly and professional manner.
• Keep customers fully and regularly informed of changes to costs and expected completiontimes/dates.
• To receive completed job cards and vehicle invoices (with authority numbers as appropriate) andas required, notify customer that vehicle is completed, the costs Involved and ensure that the<br/>necessary arrangements for moving the vehicle are made.
• Meet customer and explain work done and invoice details, ensuring that payment is made beforevehicle is released.
• To ensure that all customer complaints are dealt with both speedily and effectively, and that anyunresolved problems are referred to the job holder's immediate supervisor.
• Ensure that all administration relevant to effective running of the department is dealt with promptlyand correctly within the following guidelines.
• Work in progress — nothing over one month old without acceptable explanation.
• Cash Debts — no unauthorized credit facility, Vehicles may only be released with prior authority from the Reception or Service Manager.
• Keep a record and vehicles release forms.

Job description

• Open job cards with clear / detailed concerns.
• Promote other services and products to customer as appropriate.
• To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring thatall service documentation is completed as accurately as possible and that customer records aremaintained.
• To notify customers of all problems or additional work required and gain authority to proceed, andkeep them fully informed of the progress of the work throuhhout the time of the repair.
• Liaise effectively with customer booking, workshop loading and parts operation.
• Receive customers and their vehicle in a friendly and professional manner.
• Keep customers fully and regularly informed of changes to costs and expected completiontimes/dates.
• To receive completed job cards and vehicle invoices (with authority numbers as appropriate) andas required, notify customer that vehicle is completed, the costs Involved and ensure that the
  necessary arrangements for moving the vehicle are made.
• Meet customer and explain work done and invoice details, ensuring that payment is made beforevehicle is released.
• To ensure that all customer complaints are dealt with both speedily and effectively, and that anyunresolved problems are referred to the job holder's immediate supervisor.
• Ensure that all administration relevant to effective running of the department is dealt with promptlyand correctly within the following guidelines.
• Work in progress — nothing over one month old without acceptable explanation.
• Cash Debts — no unauthorized credit facility, Vehicles may only be released with prior authority from the Reception or Service Manager.
• Keep a record and vehicles release forms.