Service Advisor

Bahwan International Group; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Bahwan International Group is seeking a Workshop Service Advisor to be the primary contact for customers seeking vehicle repair and maintenance services. The role focuses on delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team.

The position involves handling customer interactions, service coordination, pricing estimates, ensuring customer satisfaction, upselling where appropriate, and handling

Qualifications

• Strong communication and customer service abilities are essential.
• Excellent problem-solving and organizational skills are required.
• Ability to manage customer relationships and stay calm under pressure.
• Proficiency with workshop management software and basic MS Office tools.

Responsibilities

• Customer Interaction
• Service Coordination
• Estimating & Pricing
• Customer Satisfaction
• Sales & Upselling
• Administrative Duties

Skills

Communication skills

Customer service

Problem-solving

Organizational skills

Workshop software

MS Office

Interpersonal skills

Detail-oriented

Tools

Workshop management software

MS Office

Job description

Workshop Service Advisor is the primary point of contact for customers seeking vehicle repair and maintenance services. The role involves delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team.

• Customer Interaction,


• Service Coordination,


• Estimating & Pricing,


• Customer Satisfaction,


• Sales & Upselling,


• Administrative Duties

Skills Required

• Strong communication and customer service skills.


• Strong problem-solving and organizational skills.


• Ability to maintain customer relationships and stay calm under pressure.


• Proficiency in workshop management software and MS Office tools.


• Excellent communication skills


• Strong customer service and interpersonal skills.


• Detail-oriented with the ability to manage multiple tasks efficiently.


• Proficiency in using workshop management software and basic MS Office tools.