Senior Travel Sales & Service Specialist

Emirates; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading airline is seeking a dedicated Customer Service Agent based in Riyadh. The role involves delivering exceptional service to customers, assisting them with ticketing and travel plans, and actively promoting airline products to enhance revenue. Candidates should possess customer service and sales skills, along with experience in the airline or travel industry. A GCSE or A Level education is preferred, and fluency in additional languages is a plus. Competitive salary offered.

Benefits

Competitive salary

Qualifications

• Educated to at least GCSE or A Level standard or equivalent.
• Experience in a contact centre or reservations office environment within the airline or travel industry.
• Knowledge of contact centre and airline/travel industry procedures.

Responsibilities

• Provide the highest standard of customer service to Emirates customers.
• Assist customers with flight ticketing and provide travel information.
• Enhance Emirates revenue by promoting products and services.

Skills

Customer service skills

Sales skills

Knowledge of airline/travel industry

Fluency in additional languages

PC skills (Microsoft Office)

Education

GCSE or A Level standard

Job description

A leading airline is seeking a dedicated Customer Service Agent based in Riyadh. The role involves delivering exceptional service to customers, assisting them with ticketing and travel plans, and actively promoting airline products to enhance revenue. Candidates should possess customer service and sales skills, along with experience in the airline or travel industry. A GCSE or A Level education is preferred, and fluency in additional languages is a plus. Competitive salary offered.