Senior Services Sales Engineer

ABB; Makkah Region; On-site; SAR 260,000 - 360,000; Full time

Job summary

ABB in Jeddah, Saudi Arabia is seeking a Senior Services Sales Engineer to lead service sales in Cement, Mining, Minerals and Utilities. You will manage CRM-driven pipelines and develop strategic customer relationships across the installed base.

The role requires 5+ years in ABB Motion Services or equivalent, with strong knowledge of motor and VFD services and fluent English and Arabic. Travel and cross-functional collaboration are essential to grow ABB's service footprint.

Qualifications

• Bachelor's degree in Electrical, Electronics or Mechanical Engineering with 5+ years in ABB Motion Services or similar.
• Strong knowledge of Motor and VFD services, energy efficiency and lifecycle management.
• Fluent in English and Arabic; proven cross-functional collaboration.

Responsibilities

• Drive service sales in Cement, Mining, Minerals and Utilities within Saudi Arabia.
• Manage CRM pipeline, generate leads and monitor proposals in CRM.
• Develop and execute sales plans, including upsell of service offerings.
• Build long-term customer relationships and ensure satisfaction.

Skills

Sales experience

Salesforce

Customer relationships

English & Arabic

Education

Bachelor's degree

Tools

Salesforce

Job description

Senior Services Sales Engineer

Location: Jeddah, Makkah, Saudi Arabia

Category: Sales, Marketing & Communication

Employment Type: Full Time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager Cement and Mining

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

ABB Motion provides pioneering technology, products, solutions and related services to
industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

Drives service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generates service sales opportunities and secures profitable sales within the designated area(s). Focuses on Installed Base (IB) penetration (IB) and sells the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues.
This Position reports to:
Service Sales Manager

We value people from different backgrounds. Could this be your story?

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
• Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market.
• Focuses on the entire service portfolio to secure profit for assigned business / product groups.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Sells entire service product portfolio to expand ABB footprint in the designated area(s).
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
• Translates the needs of customer into relevant ABB Service offerings and solutions.
• Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Documents customer feedback and ensures customer satisfaction throughout the sales process.
• Updates IB in the Service database regularly with the changes made at site.
• Contributes to risk assessments related to price and quality.
• Registers required information into the appropriate customer database.
• Plans and performs the right number of weekly sales visits and reports them on CRM.
• Reports leads/opportunities, manages, and updates pipeline in CRM.
• Updates and monitors sales proposals and tenders and follows-up on proposal statistics.
• Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.
• Tacking ABB install base and create life cycle services offering to customer .
• Knowledgeable for Motor and VFD operation and services business.
• Understanding Energy efficiency and decarbonization initiatives and how can Motion contribute on that.
• Working on Services Sales business model with Segments Cement , Mining , Minerals , F&B and Utilities to offer MOSE portfolio.
• Basic knowledge about IoT and condition monitoring on Motor + VFD.
• Expert to use CRM , Sales Force to create healthy pipeline.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• Education & Experience: Bachelor's degree in Electrical, Electronics, or Mechanical Engineering with 5+ years experience of ABB Motion Services portfolio is must, preferably in sales and technical support within Saudi Arabia in Motor + VFD services business within {Cement , Mining , Minerals and Utilities } in western and Sothern region market
• Technical Expertise: Strong knowledge of Motor and VFD systems, services offering , spare parts, service contract, modernization , Energy efficiency ..etc
• Sales & Collaboration Skills: Proven ability in project and solution-based sales; effective cross-country collaboration and communication within virtual teams.
• Tools & Languages: Proficient in Salesforce (SFDC); fluent in English and Arabic.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?