Senior Sales Associate

Merge Recruitment Agency; Riyadh; On-site; SAR 33,480 - 55,800; Full time

Job summary

Merge Recruitment Agency is seeking an energetic candidate for a customer service position in Riyadh. The ideal applicant should have 2-3 years of experience in fashion sales, excel in communication, and be very good in English. Responsibilities include achieving sales targets, managing customer interactions, and maintaining stock efficiently. Candidates aged 21-27 with a creative and presentable demeanor are preferred. This role requires a strong customer service orientation and teamwork spirit.

Qualifications

• 2-3 years of experience in fashion sales.
• Age 21-27 years old.
• Graduate or undergraduate.

Responsibilities

• Be polite and courteous to customers.
• Achieve sales targets daily, weekly, and monthly.
• Ensure stock is displayed according to store standards.
• Communicate product features to customers.
• Manage cash properly and follow procedures.

Skills

Good communication skills

Customer service oriented

Creative

Good negotiation skills

Team spirit

Job description

Job Responsibilities

Customer Service

• Be polite and courteous to customers and handle their complaints with extra care.
• Collect customer data and provide to direct manager on monthly basis.
• Provide appropriate after sales service to all customers.
• Provide feedback to line Manager about customer needs.
• Ensure to keep all promises made to customer.
• End sales in a way to retain customer.
• Manage high standard of hygiene.

Sales Management

• Achieve sales as per daily, weekly and monthly targets.
• Handle more than one customer.
• Follow the six selling steps.

Stock Efficiency

• Ensure stock is displayed on the sales floor according to store standards.
• Update all the new arrivals, pricing…etc.
• Assist in accurate stock count and keeping a track of all the stock.
• Handle the product with utmost care, along with the POS (Point Of Sale) and packing material.
• Stock Replenishment Management.

Product Knowledge and Merchandising

• Be aware of product and the brands handled.
• Communicate products features, advantages and benefits to all customers.
• Understand and follow brand concepts.
• Decorate the windows, shop graphics and POS materials.

Shop Administration

• Follow all the policies and procedures tightly.
• Ensure safety, security and cleanliness of store is given high importance.
• Handle POS system confidently.
• Manage cash properly.
• Implement checklist daily to assure retail atmosphere is excellent as per standard.

Qualifications

Young energetic candidate with good communication skills, very good English speaking, customer service oriented, creative, smart, presentable. 2-3 years in fashion sales experience. Age 21-27 years old, graduate or undergraduate, flexible, humble, good persuader, good negotiation skills, potential, team spirit and willing to learn continuously.