Senior IT Support Specialist - Riyadh | Rapid Incident Resolution

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 70,000 - 90,000; Full time

Job summary

A leading educational institution in Riyadh is seeking an experienced Senior IT Support Specialist to streamline helpdesk operations and resolve incidents swiftly. The ideal candidate will have 3-5 years of experience, particularly in helpdesk operations and incident management, and must be a Saudi national. Key responsibilities include managing user accounts, configuring devices, and collaborating with business functions to implement IT solutions.

Qualifications

• 3-5 years of experience in IT support, particularly in helpdesk operations.
• Demonstrated ability to resolve incidents effectively.
• Saudi national status required.

Responsibilities

• Resolve incidents and support requests.
• Manage user accounts and configure devices.
• Proactively monitor systems and lower MTTR.
• Maintain comprehensive documentation.
• Collaborate with business functions to implement effective IT solutions.
• Communicate clearly with stakeholders.

Skills

Helpdesk operations

Incident management

Strong communication skills

Job description

A leading educational institution in Riyadh is seeking an experienced Senior IT Support Specialist to streamline helpdesk operations and resolve incidents swiftly. The ideal candidate will have 3-5 years of experience, particularly in helpdesk operations and incident management, and must be a Saudi national. Key responsibilities include managing user accounts, configuring devices, and collaborating with business functions to implement IT solutions.