Senior Collaboration Engineer

Giza Arabia; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A communications solutions provider located in the Riyadh region is seeking a professional skilled in Cisco Unified Communications. You will design, deploy, and support communication solutions while ensuring effective troubleshooting and collaboration with cross-functional teams. Strong technical documentation abilities and the capacity to manage incidents in a service-oriented environment are essential. Successful candidates will work on a dynamic team focused on the integration of collaboration tools.

Responsibilities

• Design, deploy, configure, and support Cisco Unified Communications solutions.
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM).
• Implement and maintain dial plans, route patterns, and calling search spaces.

Skills

Strong troubleshooting skills

Ability to work closely with cross-functional teams

Excellent communication skills

Tools

Cisco Unified Communications

Cisco Unified Communications Manager (CUCM)

Cisco IP phones

Webex devices

Job description

Responsibilities

• Design, deploy, configure, and support Cisco Unified Communications solutions.
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM).
• Configure and support Cisco Unity Connection, IM & Presence, and Cisco Expressway.
• Implement and maintain dial plans, route patterns, translation patterns, and calling search spaces.
• Integrate collaboration systems with PSTN gateways, SIP trunks, and Cisco CUBE.
• Support Cisco IP phones, video endpoints, and Webex devices.
• Troubleshoot voice and video quality issues related to latency, jitter, and packet loss.
• Perform upgrades, patches, backups, and system health checks.
• Ensure high availability, redundancy, and disaster recovery readiness.
• Coordinate with network, security, and service provider teams.
• Support Webex Calling and hybrid collaboration deployments.
• Maintain technical documentation, configurations, and diagrams.
• Handle incidents, problems, and changes according to ITIL best practices.
• Meet SLAs and KPIs in a managed services environment.

Skills

• Strong troubleshooting skills to address complex collaboration issues
• Ability to work closely with cross-functional teams to integrate collaboration tools with other systems
• Excellent communication skills to interact with stakeholders and end-users