Senior CCNP Collaboration Engineer - On-Site Riyadh

Specialized Enterprise Systems (SES); Riyadh; On-site; SAR 167,000 - 290,000; Full time

Job summary

Specialized Enterprise Systems (SES), part of the Juffali Group, seeks a seasoned CCNP Collaboration Engineer to design, deploy and support Cisco collaboration solutions for government and enterprise clients. The role is based in Riyadh and will be on-site at client locations.

Responsibilities include designing and configuring CUCM, Unity Connection, IM&P, CUBE and gateways; deploying UCCX/UCCE, Webex and video room systems; configuring SIP trunks and call routing; performing upgrades and

Qualifications

• Bachelor's degree in Computer Engineering, Communications, IT or a related field.
• Minimum 5 years of hands-on experience in Cisco collaboration / unified communications.
• CCNP Collaboration certification (CCIE Collaboration is a plus).
• Experience with Webex (Calling, Meetings, Control Hub) and hybrid cloud collaboration.
• Experience with government or large enterprise clients in Saudi Arabia preferred.
• Good communication skills in English; Arabic is a plus.

Responsibilities

• Design, implement and configure Cisco collaboration solutions including CUCM, Unity Connection, IM & Presence, CUBE and voice gateways
• Deploy and support Cisco contact center solutions (UCCX / UCCE) and video endpoints, Webex and meeting room systems
• Configure SIP trunks, dial plans, call routing and integration with third-party PBX and telecom providers
• Provide L2/L3 troubleshooting and support for voice, video and collaboration issues
• Perform upgrades, migrations and health checks on collaboration infrastructure
• Prepare HLD/LLD documents, as-built documentation and handover reports
• Work closely with clients on-site, handle change requests and meet agreed SLAs
• Coordinate with project managers, presales and vendor (Cisco TAC) teams

Skills

Cisco Collaboration

CUCM

UCCX/UCCE

CCNP Collaboration

SIP QoS

English communication

Education

Bachelor's degree (IT/Engineering)

Tools

Webex Control Hub

Cisco TAC

Job description

Specialized Enterprise Systems (SES), part of the Juffali Group, seeks a seasoned CCNP Collaboration Engineer to design, deploy and support Cisco collaboration solutions for government and enterprise clients. The role is based in Riyadh and will be on-site at client locations.

Responsibilities include designing and configuring CUCM, Unity Connection, IM&P, CUBE and gateways; deploying UCCX/UCCE, Webex and video room systems; configuring SIP trunks and call routing; performing upgrades and