Senior Application Manager

Al Balad Development Company; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A regional development firm located in Jeddah is seeking a Senior Manager, Applications. The role requires overseeing the implementation, customization, and maintenance of critical applications like ERP and CRM systems. The ideal candidate will have a strong background in project management, experience working with IT teams, and a proven record in managing vendor relationships. This position aims to enhance application functionality and improve business operations while providing support and training for users.

Qualifications

• 8–10 years of experience in IT Applications or IT Operations.
• At least 3 years of managerial responsibilities.
• Experience in implementing and customizing business applications.

Responsibilities

• Oversee implementation and maintenance of business-critical applications.
• Collaborate with business units to tailor applications.
• Lead IT projects involving business applications.

Skills

Project management skills

Leadership

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Information Technology

Job description

Al Balad Development Company (BDC), wholly owned by the Public Investment Fund, is the heritage-focused master developer and asset manager of the Jeddah Historical District. Its aim is to provide an authentic experience, build a vibrant and creative community, and establish Jeddah Historical District as an economic center and a global historical destination inspired by Jeddah’s ancient heritage and diverse culture.

Job Summary

The Senior Manager, Applications is responsible for overseeing the implementation, customization, and maintenance of business-critical applications used across the organization, such as ERP, CRM, Property and Facility management systems. This role ensures that business applications are effectively integrated into company operations, meet business requirements, and are continuously improved to align with evolving business needs. The Senior Manager, Applications will collaborate with other IT roles to ensure seamless application functionality, provide applications support, and lead IT projects involving business applications.

About the Role

System Implementation, Integration & Customization

• Oversee the implementation, integration, customization, and ongoing maintenance of business-critical applications (e.g., ERP, CRM, Property and Facility management (systems).
• Lead the configuration and customization of applications to meet the specific needs of various business units (e.g., commercial, operations, HR).
• Collaborate with business units to understand requirements and ensure applications are tailored to improve workflows and efficiency.

System Selection & Evaluation

• Assist in evaluating new systems for implementation, working with the Director of IT to assess options and provide recommendations.
• Contribute to the vendor selection process, ensuring that chosen systems align with the company’s objectives and business requirements.
• Provide ongoing support for business applications, ensuring that issues are resolved in a timely and efficient manner.
• Oversee service level agreements (SLAs) with vendors or third-party providers to ensure that application-related issues are handled within the agreed-upon timelines.
• Work with users to troubleshoot and resolve application-related issues and ensure smooth business operations.

Business Continuity & Disaster Recovery

• Oversee and ensure the implementation of business-critical application disaster recovery plans that support business continuity, ensuring the organization’s critical Application is resilient to disruptions.
• Regularly test recovery processes to ensure business continuity in the event of a disaster or application failure.
• Coordinate the recovery and restoration of IT services in the event of an application failure or major IT outage.

User Training & Education

• Lead user training initiatives, ensuring that employees are equipped to use business applications effectively and take full advantage of system capabilities.
• Provide documentation and resources to support users in understanding system functionalities and best practices.

Project Management

• Lead IT-related projects involving business applications, ensuring projects are completed on time, within scope, and within budget.
• Coordinate with various departments to align resources, manage timelines, and ensure successful project delivery.
• Allocate resources effectively, manage risks, and keep stakeholders updated on project progress.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8–10 years of experience in IT Applications or IT Operation, including at least 3 years of managerial responsibilities.
• Expertise in leading the implementation and customization of business applications to meet organizational needs.
• Ability to work cross-functionally with IT and business teams to ensure seamless integration of applications within the broader IT landscape.
• Strong project management skills, with experience leading IT projects, managing timelines, budgets, and resources.
• Experience working with third-party vendors, including managing SLAs and overseeing vendor relationships.