Senior Account Manager

Nextwo Co.; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Nextwo Co. is seeking a highly skilled Senior Account Manager to bridge our offshore delivery teams with a growing client base in Saudi Arabia. You will ensure seamless delivery of offshore and hybrid solutions, manage relationships, and drive growth across Jordan, Egypt, and KSA.

The role requires 3–5 years of relevant experience, exceptional communication, and fluency in English and Arabic. A strong understanding of offshore business models and managed services is preferred, along with a

Qualifications

• 3–5 years of proven Senior Account Manager experience in offshore IT outsourcing or tech staffing.
• Excellent communication and presentation skills.
• Fluency in English and Arabic.

Responsibilities

• Build, nurture, and maintain strong client relationships and partnerships.
• Serve as the primary liaison between global clients and internal teams across Jordan, Egypt, and KSA.
• Understand client objectives to provide tailored manpower and offshore development solutions.
• Identify opportunities for account growth, cross-selling, and upselling our tech services.
• Proactively address client escalations or operational bottlenecks with speed and professionalism.
• Monitor account performance and service delivery metrics to sustain high retention and quality.

Skills

Client relationship management

Negotiation

Presentation skills

Bilingual English/Arabic

Offshore outsourcing knowledge

Job description

We are hiring an Senior Account Manager at Nextwo!

About Us:

Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.

Operating across Saudi Arabia, Jordan, and Egypt, we provide Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. We take pride in our 90%+ talent retention rate and our ability to deliver up to 60% cost savings for our partners.

The Role:

We are looking for a highly skilled and results-driven Account Manager to join our team. In this role, you will be the strategic bridge between our exceptional technical teams and our growing client base, ensuring the seamless delivery of our offshore and hybrid solutions.

• Client Relationship Management: Build, nurture, and maintain strong, long-lasting partnerships with our clients, ensuring high satisfaction and trust.
• Main Point of Contact: Serve as the primary liaison between global clients and our internal technical/staffing teams across Jordan, Egypt, and KSA.
• Strategic Alignment: Understand client business objectives and technical needs to provide tailored manpower and offshore development solutions.
• Business Growth: Identify opportunities for account expansion, cross-selling, and upselling our comprehensive tech services.
• Operational Excellence: Proactively address and resolve any client escalations or operational bottlenecks with speed and professionalism.
• Performance Tracking: Monitor account performance, service delivery metrics, and ensure we consistently meet our high retention and quality standards.
• Experience: 3 to 5 years of proven experience as an Senior Account Manager, specifically within Offshore Companies, IT Outsourcing, or Tech Staffing.
• Communication Skills: Exceptional client-facing, negotiation, and presentation skills, with a strong ability to persuade and build rapport.
• Language: Complete fluency in English and Arabic.
• Industry Knowledge: Solid understanding of the offshore business model, managed services, and familiarity with tech domains (Software Dev, Cloud, AI, ERPs) is highly preferred.
• Personal Traits: High emotional intelligence, a proactive problem-solving mindset, and the ability to manage complex, cross-border client dynamics.